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Agency member benchmarking

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From August 2013, HBAA agent members have been surveyed and benchmarked by BDRC. This bench marking process will continue quaterly for every agent unless they opt out. Agencies are mystery shopped, and scored on how they deal with the enquiry. Depending on agency type, assessments will be based on either  'meetings' or 'accommodation' survey.

Guide to agency assessment criteria - accommodation [PDF]

Guide to agency assessment criteria - meetings [PDF]

Accommodation agent rakings 2014  

  1. Prestige Apartment Services Ltd
  2. PHR Limited  
  3. Check-in-London.com

Meetings agent rakings 2014

  1. Conference Care 
  2. BookOTel Ltd 
  3. Sundial SOS 
  4. First Choice Conference and Events
  5. Hotel Desk 
  6. ExecSpace 
  7. Absolute Corporate Events Ltd 
  8. Brief2Event 
  9. HotelRes Ltd 
  10. Logical Venue Solutions
Accommodation Agents rakings 2013
 
1: PHR Limited 
2: SilverDoor International Serviced Apartments Ltd 
3: The Apartment Service
 
Meetings Agents rakings 2013
 
1: First Choice Conference and Events  
2: Conference Care and Brief2Event     
4: Sundial SOS 
5: Absolute Corporate Events Ltd           
6: Logical Venue Solutions
7: Meetings Management International Ltd and DeSouza Associates  
9: Inntel
10:The Venue Team