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Head Concierge Wins Top Industry Award

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Rockliffe Hall’s Head Concierge has won the title of Concierge of the Year at the Hotel Cateys 2016 Awards.

Anton Coburn was the only Concierge outside of London to be shortlisted for this top accolade and at the weekend he attended a glittering ceremony in the capital at the Park Plaza Westminster Bridge Hotel, where he was announced as the winner.

Now in their tenth year, the Hotel Cateys Awards are the hotel industry’s only truly independent benchmark of operational excellence.

Anton, from Darlington, was a transport manager before being made redundant about eight years ago but soon started working at Rockliffe Hall, which celebrated its 7th anniversary in November. He’s one of the longest-standing members of staff at the award-winning five red star hotel.

Anton said: “I’m absolutely delighted to have won this award. The Hotel Cateys are well respected in the industry and to beat off stiff competition from some top London hotels makes me very proud.”

Anton is already in an elite group as a member of the Society of the Golden Keys of Great Britain and the Commonwealth, a worldwide network of professional concierges. To be accepted into the group a concierge has to have worked as one for five years, be nominated by two other members and attend a vigorous interview process in London.

Since their launch in 2007, the Hotel Cateys have celebrated the most successful hotels, hoteliers and hotel employees across the UK. They were created to recognise and reward those individuals and teams that work tirelessly to make sure their business delivers an exceptional guest experience, day in, day out.

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