O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider (according to Ofcom). With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile. O2 has over 450 retail stores and sponsors The O2, O2 Academy venues and the England rugby team.
NYS Corporate have been working in partnership with O2 since 2010 as their sole venue sourcing and strategic meetings management provider. O2 launched an RFP in March 2016, as their extended contract with NYS Corporate was coming to an end. The aim was to instigate a competitive process to select a single venue find provider to support their UK businesses. The chosen supplier would be expected to work closely with O2 to deliver events, conferences and strategic meetings management. They would need to demonstrate a detailed understanding of the O2 brand and an ability to select appropriate venues.
As always, NYS Corporate’s quality assured, personalised service performed well in the tender, but it was their newly enhanced conference tool, Sbooker, which was the deciding factor. Sbooker v2.1 accesses over 23,270 venues in the UK. The ultimate in convenience, the tool displays search results within 2 seconds, which can be instantly filtered according to room capacities, star ratings and layouts. Other enhancements include interactive feedback sharing, live data feeds to update the booker on the status of their enquiry, and a budgeting facility which displays actual costs both on past data and future committed spend. Further enhancements to the system are currently being implemented, and will include automated quotations and internal meeting room inventories.
“O2 have been working with NYS Corporate for over six years and following a competitive tender exercise we are pleased to have re-awarded our MICE contract to them.
Since 2010, NYS have consistently exceeded expectations and agreed target levels,
The primary reason we have chosen to re-contract NYS Corporate, is not just the savings they promise, but the highly personalised service we know they will continue to deliver and the innovative online meetings management system sBooker they have launched. Every aspect of the service we receive has been tailored to our requirements, ensuring the right venue is sourced and in keeping with our brand values. We have developed a close working relationship with NYS Corporate over the years and it was evident during the process they fully understand our needs and continue to drive new innovations, with new additions to their service offering including live data reporting, feedback and delegate traveller tracking. It is a partnership that we are proud of and we look forward to continuing to work together.”
John Worthington, Event Team Lead, Telefonica UK (O2)
“I have worked with O2 since the beginning of our first contract with the brand back in 2010. Over the years, we have come to understand the distinct requirements of each of their different business areas, from the Events Team through to their Learning and Development Department, and I have personally enjoyed working closely with key bookers in Slough, Leeds and Dublin to deliver conferences and meetings across the globe. I was pleased to take part in the tender bid to retain this client and am thrilled that I will now be able to continue working with them.”
Shona Buchanan, Conference Team Supervisor, NYS Corporate