As part of the accreditation, Warwick Conferences, based at the University of Warwick, was assessed in areas such as Business Integrity, Client Value Proposition, Services & Support Capability and Customer Service. The business was commended for its formal and consistent recognition of a corporate social responsibility agenda, the strength of its administrative support service and an extremely high standard of customer service processes. In addition, the facilities were considered to be ‘well-sized for their audience capacity and offer excellent working and learning spaces with plentiful delegate relaxation and breakout facilities within the main facility’.
In the last year, Warwick Conferences has focused on developing its own suite of innovative and unique ‘feature spaces’ within its dedicated conference and meeting venues, creating alternative layouts that facilitate learning and collaboration – from lounge-style layouts, chalkboard walls, fun breakout spaces and home-from-home kitchen rooms. These unconventional spaces are the first of their kind in the academic venue market, and are designed to encourage creativity and break down boundaries by offering a more informal experience for delegates.
Richard Harrison, Head of Conference Centres at Warwick Conferences, says: “This accreditation will not only help raise the profile and awareness of Warwick Conferences in the Learning industry, but will also allow us to take advantage of a number of new opportunities to develop our learning environments through talking to L&D professionals and ultimately grow our business.
“We are dedicated to ensuring the quality of our facilities and operations, as well as continuing to demonstrate innovation in not only our facilities but our service and food. Through this accreditation we look forward to being able to talk to Learning professionals about how environments can impact on learning and how we as a business can continue to innovate.
“We believe this accreditation differentiates Warwick Conferences and reinforces our commitment to being a forward-thinking, reputable provider, committed to performance development and outstanding client satisfaction.”