Frequently Asked Questions
Throughout the site you will find help icons that give information on specific areas
of the site. Clicking on these
icons you will find useful information. The questions and answers on this page provide
further details about the HBAA and the functionality of this site.
HBAA - What you need to know?
In addition to the help provided here we also offer a help guide for all Admins.
This .pdf download includes instructions on setting up users, permissions and editing
your company information.
HBAA website – what you need to know?
General
Who are your agents and venues?
You can search our agents here and our venues
here.
Applications
How much does it cost to join the HBAA?
Click here to see our fee structure and applicable benefits >>
Our venue is non UK, can we join and are the fees the same?
We welcome non UK venues, & offer a ‘Lite’ venue fee of 50% off published rates,
Lite venues are not however permitted to attend meetings and are not allocated
free event places.
Our venue is non UK; we would like to attend meetings and events, could we become
full venues rather than Lite?
Yes, non UK venues can elect to take up full venue status and therefore pay
full fees.
When does the membership year commence?
The membership year runs from 1st Oct to 30th September.
How will I be charged if I join part way through the year?
If you join part way through the membership year your fees will charged be pro rata.
The application form asks for references from current agents and venues,
where can I find a list of these?
You can search our agents here and our venues
here.
What do I do if I can’t provide references?
It still may be possible to join us, contact the Secretariat who will be able to
advise you. Email: executiveoffice@hbaa.org.uk
How long will it take before my membership to be completed?
When new applications are received, our current agents and venues are given the
opportunity to object, we also follow up references, and if all satisfactory an
invoice is raised. Once we have received payment for the fees your membership will
be up and running.
I’ve just applied for membership, when will I get my login details and be able
to come to events?
On receipt of satisfactory references and payment of invoice you will be supplied
with website log in details and welcome to attend events.
Training
Do I have to pay by credit card, or can I be invoiced?
All training must be booked online and paid by credit card. We accept Visa, MasterCard,
all debit cards but not American Express.
Will I get a receipt for my credit card payment?
Yes, on completion of your transaction you will receive an automated receipt via
email.
Do you take American Express?
No, currently we are unable to accept American Express.
Do venues have free training places?
Venues who host a training course are offered a free place on that course, but
do not have free training courses as part of their venue fee.
Do agents have free training places?
Yes, agents have a number of free training places allocated to them dependent of
level of membership fee paid.
How do I know how many free places I have?
When you are logged in and making a booking, your current allocation will be shown
at the top of the booking form.
How do I claim my free places?
At point of booking you will be able to select your free places.
Do free training places have time limit in which they must be used?
Yes, free places must be used during the membership year they were allocated; unused
free places may not be carried over to the next membership year.
How do I check if I’m booked on a course?
When you are logged in just click on the Status link in the navigation bar
How do I cancel my training booking?
To cancel a booking, please contact the secretariat with your order number.
If cancel a course will I get a refund?
Cancelations prior to 28 days before course will incur no penalty, cancellations
with less than 28 days notice no refund will be given, amendments/substitutions
will be allowed up to 7 days before the date of the course.
Can I book training even if I’m not an agent or venue?
Yes, we welcome bookings from non venues and non agents but fee levels are higher.
Meetings & Events
How do I know what going on, when’s the next event?
All current events are displayed on the Events page. To
view the details of an event simply click on the events name.
How do I book events?
To book an event you must be either an agent or a venue with a login. Once logged
in simply click the events name to enter your booking information.
Getting in touch with other agents & venues
How can I get a list of agents/venues?
You can search our agents here and our venues
here.
How do I share news with fellow venues & agents?
We are always interested to receive news features for our news letter The Exchange,
email executiveoffice@hbaa.org.uk
Can the Secretariat pass on venue offers to agents?
No, all offers should be posted on the Promotion Generator site.
My profile
How do I update my details, add a logo to my listing etc?
To update your company details you must click on the View Company Profile link on
your profile page and then click Edit Profile on the following page. Only the admin
for each company may do this. Once you are on this edit page you can upload logos,
edit profile information and change company details.
Logging in
My user name/password no longer works what happening? Are you using your old
user name/password?
With the launch of the new site all user names and password were changed.
I’ve always shared my login details with my colleagues, why can’t I do that
now?
To avoid any confusion when bookings are made, all individual users now have logins
to allow us to contact them directly. This means that should you have any problems
we can be sure that we are contacting the correct person within your organisation.
If you need a login please contact the admin at your organisation who can create
one for you.