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03/2016

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30 Euston Square, home of the Royal College of General Practitioners, has strengthened its team with the appointment of Stephanie Wright as Marketing Manager.

Stephanie holds broad experience within marketing including a role with the Institute of Chartered Accountants based at One Moorgate Place. Her role at 30 Euston Square will see her focus on executing a strategic marketing plan across all of the venue’s digital and offline channels. She will be focusing on increasing engagement both with current clients and new business.

“Stephanie is enthusiastic and there’s a real passion for marketing which will compliment the rest of the team here,” comments Yvette Chatwin, General Manager at 30 Euston Square. “We have a real mission to show the world just what 30 Euston Square has to offer inside these four walls from quality AV to outstanding conference and meeting rooms but we need a strong marketing strategy to do that – something Stephanie will help to spearhead. Already she has settled into the team well and I look forward to a bright future with her onboard.”

The appointment of Stephanie comes ahead of a big 2016 for 30 Euston Square with plans for a new website and further investment in the venue’s high quality AV capabilities.

“I’ve not quite got my head around the amazing spaces we have here at 30 Euston Square but I’m learning quickly,” explained Stephanie. “I’m very excited to have been given the opportunity to work in such a fantastic location and venue such as this. The team has made me feel very welcome and I can’t wait to see what 2016 has in store for us all.”

30 Euston Square will be showcasing its event spaces at The Meetings Show (14-16 June) with Searcys later this year.

30 Euston Square is a conference, meetings and events venue based in the heart of London. For more information on holding an event please call 020 8453 4600 or email 30eustonsquare@searcys.co.uk.

Building on strong demand for high quality meeting and training space, CCT Venues are delighted to announce the launch of a fifth venue, CCT Venues-Farringdon.

This modern suite of rooms is located in fashionable St John Street, minutes from Farringdon station and Smithfield market. The space has been designed as a suite of seven rooms, perfect for meetings and training events for groups of 4 to 30 delegates.  The venue is attractive and bright with features including glass partitions and modern stylish furniture. 

The venue has a coffee zone with the all important fresh milk, fresh bean to cup, coffee machine for those who can’t get through the day without a caffeine fix. In fact the whole venue has been themed around coffee with rooms named after the London’s favourites including Cappuccino, Latte and Macchiato.

The venue will offer excellent value for money and a cost effective option, perfect for those wanting room hire only or rooms with tea and coffee and/or a working lunch. If clients decide to take lunch they will be offered a range of tasty food including new ‘Pronto Boxes’ with healthy nutritious food, designed to sustain and invigour.

This will be CCT Venues first venue to offer room hire by the hour – ideal for local businesses requiring space for ad hoc meetings.

The venue will open on Monday 11th April, with viewing available from 8th April.

Caroline Bull, CEO for CCT Venues said

‘We are delighted to be expanding our venues in Farringdon. This area has become increasingly popular and with the Crossrail network nearing completion is one of London’s up and coming business districts. With 140 trains set to run per hour once complete, Farringdon is set to become one of London’s busiest interchanges. Farringdon is already a vibrant hub and it is set to continue to grow.

Our new venue was identified for us by Grass Roots Meetings & Events.  We have worked closely with the team for many years and were delighted when they approached us about this opportunity. 

CCT Venues-Farringdon will be ideal for smaller events and ad hoc meetings. Our new hourly booking facility is already proving popular as few organisations offer this service and flexibility is so important. Also, with just seven rooms and a coffee zone, the venue lends itself perfectly to exclusive hire for assessment centres and team events.

I’m really pleased with the look and feel of this new space and am confident our regular clients are going to love it.’

Ashfield Meetings & Events employee development group, Future Focus, have collaborated with Bluehat Develops to deliver a tailored leadership development game.

FreshBiz, a new product from Bluehat Develops, focusses on millennial leadership. It is a business simulation game aimed at encouraging emerging leaders to be creatively confident, generate ideas and collaborate successfully.

The game dovetails with the profile of the 18 UK based Ashfield Meetings & Events employees enrolled into the Future Focus programme; millennials and emerging leaders of the future.

Sarah Longland (Training & Development Manager at Ashfield Meetings & Events) commented: “We work in partnership with Bluehat to create and deliver highly tailored team building solutions for our clients and on this occasion our own employees. To be successful in Freshbiz the group had to act as conscious leaders: taking actions, generating new ideas, engaging with and influencing others, whilst being perceptive enough to spot and create opportunities. This replicates present market conditions and the game accurately reflected current and future challenges that both our business and our clients are facing. The game was an ideal fit to prepare our future leaders for the speed of change in business and we were very impressed with how the game was tailored to our needs and objectives.”

Sean Clarke (Learning and Development Director at Bluehat Develops) commented: “FreshBiz is a transformational game which through its very mechanics presents an accurate and contemporary business reality. The Ashfield group were a wonderful example of how working together and leveraging opportunities can help businesses stay ahead of the wave of change. The group already had a creative mindset and we were able to harness this to help turn ideas into reality – something that will help them stay true to themselves as they progress in their careers and become leaders.”

Focused on The Big Conversations You Need to Have to Keep Your Meetings Alive, The Association Meetings Conference, taking place the day before The Meetings Show opens, will cover themes and topics including technology, attracting a younger audience, marketing and creating a buzz, content verses commercialisation and creativity.

Keynote sessions and speakers of note include:  Alessandro Cortese, CEO at the European Society for Radiotherapy and Oncology; Phil Allen, CEO of Customer Value Management GmBh and Paul Bridle, Leadership Methodologist and CEO of Excellence Squared.

The Association Meetings Conference, specifically created to address the needs of association meeting professionals will take place on the eve of The Meetings Show on Monday 13th June at Church House Westminster.  The Association Meetings Conference is free for those attending The Meetings Show as a hosted buyer, who also receive an additional night’s accommodation.

The Association Meetings Conference’s programme has been created by Linda Pereira, Conference Chair and Executive Director, CPL Events.  It has been designed to tackle the needs of domestic and international in-house planners and event professionals working with associations.   Sessions are split into two streams; one designed for event organisers working within associations, whilst the other has been created to fulfil the needs of PCOs, AMCs and CVBs working in the association sector.

“The Association Meetings Conference has gone from strength to strength and is now firmly established as a high quality event for those delivering meeting and conferences to the association market,” comments Steve Knight, The Meetings Show’s Event Director.  “Attendance last year doubled and we are already seeing a significant take up for 2016.  I am once again extremely grateful to Linda Pereira who has used her extensive expertise in the world of association events to pull together a creative and engaging programme focused on the needs of the audience.”

Sessions include:

  •          Meetings: the most boring part of my job - Alessandro Cortese, CEO at the European Society for Radiotherapy and Oncology
  •          Understanding Value and Delivering on it - Phil Allen, CEO Customer Value Management GmBh and Paul Bridle, Leadership Methodologist CEO of Excellence Squared
  •          Commercialising Event Portfolios - Paloma Cid, Group Manager of the Institution of Engineering and Technology
  •          Winning Sponsorship Model: From Identifying Sponsors to Delivering on your Promise - Sarah Wiggin, VP Sales GSMA.
  •          Getting the Most out of Destinations – a moderated session exploring best practice in collaborations between destinations and international destinations featuring: Steen Jakobsen, Director, Dubai Business Events; Lesley Williams, Head of Business Tourism, Marketing Edinburgh; Dawn Page, Director, UK and Northern Europe, Hong Kong Tourism Board.

Applications for The Meetings Show’s hosted buyer programme opened in January and are available to those buyers looking for a host of flexible benefits to enhance their on-site experience.  A semi-hosted option is also available for London and South East buyers looking to minimise time out of the office.

Organised by Centaur Live (a division of Centaur Media Plc), The Meetings Show is the premier event for the UK inbound and outbound meetings industry, taking place 14-16 June, 2016 at Olympia, London. Organised by meeting professionals for meeting professionals it is focused around a large exhibition, networking opportunities and professional education.

On Wednesday 23 March, VisitBritain overseas staff were asked to feedback on local coverage and enquiries received from the bombings in Brussels. Below are the responses received by Thursday 24 March at 10.00. Details below are only for markets where there has been coverage.

Summary:

  • Consumers in European / short-haul markets are the most anxious about travel with Germany, Switzerland, Austria, France, Belgium, Italy and the Netherlands affected along with the USA.
  • Globus have said they feel a portion of the US market have crossed Europe off their list for 2016 after the Brussels and Paris attacks. The attacks are just one of many factors impacting travel demand from the US this year (election, stock market, appeal of non-European destinations)
  • There has been extensive media coverage in all markets but limited coverage on the impact to tourism industry.
Market  Feedback
Australia

Media coverage has been factual but it’s too early to tell what impact there is with retailers and consumers.

Belgium

Citizens are in shock and choosing to stay at home with travel being avoided. Belgium has raised its terror threat to its highest level with strict controls at its boundaries.

Canada

Extensive media coverage but nothing specific regarding travel warnings to Europe or Britain. Travel trade media coverage regarding the heightened security in Europe and North America.

http://travelindustrytoday.com/2016-03-23-aftermath-ii-attack-in-brussels-impacts-airlines-travel-sites-hotels::23592

http://www.travelweek.ca/news/200-flights-cancelled-increased-security-brussels-attack/?utm_source=Daily&utm_medium=Lead_Story&utm_campaign=News

Comments from the travel trade are that it’s too early to tell what the impact will be on travel to Britain. Following Paris attacks, enquiries went quiet but then picked up again. 

China

No impact on sentiment to travel to Britain. 

Denmark

No indication that Danes are cancelling Easter break plans.

France

Comments from the travel trade are that it’s too early to tell what the impacts are on travel to Britain. Travel to Belgium is affected but also sentiment to travel to Germany, which has been identified in French press as a potential next location for terror attacks.

Belgium Tourist Authorities have paused all media trips with 20 journalists taken back to Paris.

Media coverage on Thursday 24 March quoted Theresa May’s comment that Britain’s intelligence services are the envy of the world in an article explaining how London, Madrid and Washington have acted to prevent further attacks.

Germany, Austria & Switzerland

Since terror attacks earlier this year, Germans, Swiss and Austrians feel nervous about visiting big cities like London as they may be potential targets. Tour operators in all three markets have said bookings for London were already significantly down before the Brussels explosions (up to 50%).

Rural destinations outside of London are seen as safe and not affected by terrorist incidents, with feedback that bookings for Scotland are up already this year. Overall negative impact on London is increasing.

Italy

The majority of media coverage has been factual with one article referring to US journalists who are discouraging American citizens from traveling to Europe: http://www.si24.it/2016/03/23/gli-usa-viaggiare-in-europa-e-rischioso-possibili-nuovi-attentati-nei-prossimi-giorni/217921/

Some tour operators have reported cancelations to European cities including London. Feedback from trade is there have been no new bookings for European capital cities.

Netherlands

Travel industry are concerned that a large number of Dutch tourists will postpone their holiday plans. A quote from Dutch travel trade association, ANVR, mentions they will “definitely notice this on short-term bookings”. Dutch travel agents receiving queries from worried consumers and are offering to cancel / reschedule.

Norway

London is considered a safe place to visit and the same is said about the country in general. Norwegian airlines bookings have not been affected with demand for travel across the Atlantic looking good. 

Russia Advice from airlines is to delay trips to Brussels (Aeroflot, Luftansa group). No other impact reported.
Spain

Spanish are continuing holiday plans as normal. There is a potential negative impact towards travel demand to Paris and Brussels in the short term with comments that large European cities may be affected.

Sweden

Media have reported the increase in security across Europe but overall sentiment towards Britain is remaining the same. Most airlines have said that it will take several days to review the impact.

USA

Extensive media coverage on the explosions. Some coverage on the Europe travel alert, advising citizens to exercise caution and be aware of surroundings when in public places.

Comments from Globus are that currently there is no impact on travel to Britain. Since the attacks, they have seen fewer than 30 passengers choose to move their booking to a different date in 2016/17. Their overall feeling is that a portion of the market have crossed Europe off their list for 2016. The Paris attacks mostly had an impact on Paris bookings for 2016 but has helped contribute to an overall lull in Europe. The attacks are just one of many factors impacting travel demand this year (stock market, election coverage, appeal of non-Europe destinations).

Trafalgar has received approximately 100 calls with two adjusting itineraries to avoid Brussels and a further four cancelling their trip. Trafalgar also commented that bookings were higher on 22 March than the same day in 2015.

Other tour operators Travcoa and Europe Express/Go-Today have received enquiries about cancellation policies with sales slowing slightly.

 

With 33% of exhibitors new for 2016 and a further 26% increasing the size of their stands, exhibitor commitment is already significantly higher than 2015.  In particular, The Meetings Show has responded to research that highlights the primary reason for buyer attendance is the sourcing of new suppliers, by developing a comprehensive exhibitor list that includes many not previously seen in the UK.

“UK meetings and events buyers have made it clear that they want to see leading venues, hotel chains and suppliers from domestic and international destinations.  With so many exhibitors in one room we are ensuring buyers succeed in their search for new suppliers,” comments Steve Knight, The Meetings Show’s Event Director.  “Our show includes exhibitors that buyers quite simply cannot see at any other large scale event in the UK, allowing them the chance to be more productive and achieve more.”

With a clearly defined floor plan, designed to maximise efficiency and clarity, exhibitors using The Meetings Show as a key part of their sales and marketing activity in the UK include:

  •          International destinations such as: Abu Dhabi Convention Bureau, Atout France, Austrian National Tourist Office, Dubai Corporation For Tourism And Commerce Marketing LLC, Netherlands Board of Tourism and Conventions, Turkish Culture And Tourism Office and Visit Denmark.
  •          Domestic destinations including: Liverpool Vision, London & Partners, Sheffield Convention Bureau, VisitBrighton and VisitScotland.
  •          Leading hotel chains: Accor Hotels, Carlson Rezidor, Hyatt Hotels & Resorts, Kempinski Hotels, Millennium & Copthorne Reservations Ltd, Morgans Hotel Group, The Ritz-Carlton Hotel Company and Wyndham Hotel Group Europe Ltd.
  •          UK Venues including: Conference Centres Of Excellence, Celtic Manor Resort, Church House Westminster, Manchester Central, QEII Centre and South Bank Venues.

“We are delighted that so many leading industry names have recognised The Meetings Show as the UK’s premier trade show for meetings and event professionals,” continues Knight. “Our buyers, whether from the UK or abroad are constantly looking for ways to improve their knowledge of the market place and best practice.  Our growing exhibitor list and significant education programme will ensure both these needs are met and their time out of the office demonstrates a clear ROI.”

Applications for The Meetings Show’s hosted buyer programme opened in January and are available to those buyers looking for a host of flexible benefits to enhance their on-site experience.  A semi-hosted option is also available for London and South East buyers looking to minimise time out of the office.

Organised by Centaur Live (a division of Centaur Media Plc), The Meetings Show is the premier event for the UK inbound and outbound meetings industry, taking place 14-16 June, 2016 at Olympia, London. Organised by meeting professionals for meeting professionals it is focused around a large exhibition, networking opportunities and professional education.

The Barbican has continued to strengthen its team with the appointment of Silvana Ambrosiou as a Business and Event Manager.

Silvana began her role in the Barbican Business Events team earlier this month and will be responsible for the management of commercial events, client relationships and liaising with the various departments across Barbican Centre.

Her experience is broad across both hospitality and events with her previous role as a festival and events co-ordinator with Waterstones. She spent more than ten years with the mainstream book retailer and also spent six years previously in a hospitality management role.

“Silvana has settled into her role well and she has brought a real energy to the team as we look to make 2016 another year to remember,” said Lee Dobson, Head of Event Management at the Barbican. “Her experience in the hospitality and events sector is fantastic so her drive and enthusiasm is going to be a real boost for us all. The Barbican is unique and I know that Silvana will enjoy being a part of our team.”

This appointment comes ahead of a busy year for the Barbican with many venue improvements due across the course of 2016.

“I feel lucky to be a part of the Barbican Business Events team and already I have been made to feel so welcome,” commented Silvana. “The Barbican is iconic and the relationship between business events, the arts and culture makes it a sensational place to work. It has been a steady start for me as I look to dip my toes into the shallow end and take in my new surroundings but I’m very excited to be a part of something special.”

The Barbican will be exhibiting at IMEX Frankfurt (19-21 April) and The Meetings Show (14-16 June).

Further information about utilising event space at the Barbican can be acquired by contacting the Business Events Team: +44 (0)20 7382 7043 | businessevents@barbican.org.uk.

In a study by Ashfield, an international provider of outsourcing solutions to the pharmaceutical industry, 95% of the healthcare professionals (HCPs) who responded said they expect scientific meetings to be engaging and impactful, yet only 40% claimed meetings they regularly attend deliver a positive experience. In response, Ashfield has launched its Science of Meetings approach – an insight-led formula that identifies HCPs’ educational needs and then addresses them in the most effective way through highly tailored healthcare meetings and event programmes.

The initiative has been created by experts across Ashfield’s Insight & Performance, Healthcare Communications and Meetings & Events teams, who deliver more than 1,700 healthcare events across 50+ countries per year. Its key aim is to support its pharmaceutical partners in meeting the needs of HCPs more effectively and consistently. A white paper outlining the survey data and the Science of Meetings approach is available from the Ashfield website.

Helen Hey, SVP Global Business Development for Ashfield Healthcare Communications, said: “By bringing together our expertise and the data available to us from both the study and our regular interactions with experts and prescribers, we’ve been able to better understand and profile HCPs. Using this insight we can develop personalised learning journeys for each audience, delivered with strategic meeting oversight and the relevant expertise and resource from across Ashfield.

“The new Science of Meetings approach has been introduced to all Ashfield staff across our global offices so we can clearly communicate the benefits to our pharmaceutical clients and prospects, and partner with them to make their meetings and events programmes increasingly effective in meeting HCPs’ needs. The findings outlined in our white paper are proving to be valuable to our clients.”

Andrew Winterburn, Global Business Director for Ashfield Meetings & Events, said: “We have been working in collaboration with the Ashfield Healthcare Communications and Ashfield Insight & Performance teams for quite some time now bringing together the relevant internal experts. This connected approach is a natural progression for our businesses and our clients. It connects our excellence to create and deliver insight-led, personalised HCP experiences. Key to the approach is having the strategic meeting oversight that ensures a shared vision amongst our network of experts. This approach enables us to partner with our clients to enhance insight-led, multichannel communications with HCPs across the geographies we operate in.”

Helen Hey added: “The landscape of HCP-attended events is rapidly changing and we believe we are uniquely positioned to help pharmaceutical clients stay ahead of the change and deliver against their educational objectives.”

Aberdeen Exhibition and Conference Centre has been confirmed as one of 15 finalists in the 2016 edition of the globally recognised AIPC Apex Award competition for “Best Client Rated Convention Centre”. This prestigious Award, which has been maintained by the International Association of Convention Centre (AIPC) for over 20 years, owes its prominence to the fact that competitors are rated entirely on the basis of client ratings as assessed by the global market research company Ipsos.

“The position of Finalist for the AIPC Apex Award is a notable achievement that places a centre amongst very good company worldwide”, said AIPC President Geoff Donaghy. “It means that a centre has secured sufficient support from its clients to be able to proceed in the competition, which is typically a testament to the way in which they are regarded in the market. “In total, Ipsos has surveyed over 1650 client references put forward by participating centres – a clear indication of the effort made to get the broadest possible assessment of client evaluations for this competition”.

The final determination of the Apex Award winner will be made in advance of its presentation at the 2016 AIPC Annual Conference in Nantes, France in early July, and a further announcement made at that time. “Previous Apex Award winners have found that this award confers considerable prestige and recognition, not only within the market, but also amongst industry colleagues and their respective communities as well. It is a crowning achievement, which is why it is so intensely contested”, said Donaghy.

AIPC is an association comprising over 178 international convention centres in some 57 countries world-wide. Its mission is to encourage, support and recognise excellence in convention centre management and to maintain a range of programming that addresses this mission.     

Interim Managing Director at AECC, Graeme Cumming said, “It's great to receive nominations and awards for the venue as it is a credit to the dedicated team. Relationships are a key drive and the team at AECC excel at building these and have maintained so many over a number of years. This award is testament to this as well as receiving recognition  on a global level from event professionals.

Brussels Attacks

Situation Update: 23 March 2016 09.45

More than 30 people were killed and dozens more injured in explosions at Brussels airport and a metro station on Tuesday. Twin blasts struck the main terminal of Zaventem international airport, in the north-east of the city. Another explosion hit the Maelbeek metro station in the city centre, close to several European Union institutions. The so-called Islamic State group said it was behind the attacks.

Two Britons were injured in the blasts and there are also concerns for David Dixon whose family said he had not been seen since the attacks.

Brussels Zaventem airport closed after the attacks, with all flights diverted elsewhere. Officials say it will remain closed on Wednesday. The city's entire metro rail system was shut down after the explosion at Maelbeek station. Some tram and bus services were also halted but public transport was restarted at 16:00 local time, with some metro lines reopening. Eurostar suspended its high-speed rail service to and from Brussels initially but services are now running normally.

Belgium raised its terror threat to its highest level following Tuesday's attacks.

The threat to the UK from international terrorism remains unchanged at severe, as it has been since August 2014, meaning an attack is highly likely.

David Cameron has chaired an emergency Cobra meeting to determine the UK's response to the Brussels attacks.

Home Secretary Theresa May will make a statement to the Commons on the UK response at about 12:30 GMT, following Prime Minister's Questions.

Lines to take

  • We extend our sympathy to the people of Belgium and to those that have been injured and lost loved ones after the attack yesterday
  • The threat of terrorism is a global one
  • Many countries including Britain have increased police security at key locations as a precautionary measure to protect to the public, and provide reassurance. This is not in relation to any specific information or intelligence.
  • The UK police and security and intelligence services are working tirelessly and at a pace to keep the public safe.
  • Tourism has proved itself to be a robust industry and previous experience of terrorism threats shows us that people continue to regard Britain as an attractive, welcoming and friendly destination.
  • Our job continues to be to promote tourism to the nations and regions of Britain
  • We have campaigns in market and will continue to promote the beauty of the British countryside and vibrancy of its cities
  • Domestically 12% of Brits plan an overnight stay over Easter, worth £1.5 billion to the economy

Advice to visitors

  • If you’re planning to travel between Brussels and Britain today, Zaventem Airport is currently closed.
  • Eurostar services is running a normal service to and from Brussels Midi – passengers are requested to allow an hour to check-in, due to enhanced security checks at the stations.
  • Customers are advised to allow extra time for check-in at airports and ferry terminals as security checks may take longer than usual.
  • Please contact your travel provider for updates.

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