My user name/password no longer works what happening? Are you using your old user name/password? With the launch of the new site all user names and password were changed. I’ve always shared my login details with my colleagues, why can’t I do that now? To avoid any confusion when bookings are made, all individual users now have logins to allow us to contact them directly. This means that should you have any problems we can be sure that we are contacting the correct person within your organisation. If you need a login please contact the admin at you organisation who can create one for you.
Why is a login required? Agents and Venues of HBAA are granted various permissions on the HBAA web site once they have logged in. These permissions include:
Login details are provided, with the appropriate permissions, to a specified main contact at each Agent or Venue organisation. This admin user can then set up new users within their respective organisation and delegate authorities to these additional users as appropriate. If you feel you should be issued with a login for the HBAA web site please contact the main HBAA contact within your organisation. If you do not know which person in your organisation holds this responsibility please e-mail the Secretariat at the HBAA and they will provide the required contact details. Users can change their password by logging into the web site and going to the profile area listed in the blue menu bar near the top of the page.
View Fees >>
How much does it cost to join the HBAA? Fees for Members are charged on a sliding scale based on number of employees. Partner fees are based on number of venues for chains or number of rooms for independents, see table below:
What additional benefits do I get for my annual fee? Members and partners are allocated a number of free event places; dependent on fee paid, see table below:
Our venue is non UK, can we join and are the fees the same? We welcome non UK partners, & offer a ‘Lite’ partner fee of 50% off published rates, Lite partners are not however permitted to attend meetings and are not allocated free event places.
Our venue is non UK; we would like to attend meetings and events, could we become full partners rather than Lite? Yes, non UK partners can elect to take up full partner status and therefore pay full fees.
When does the membership year commence? The membership year runs from 1st Oct to 30th September.
How will I be charged if I join part way through the year? If you join part way through the membership year your fees will charged be pro rata.
The application form asks for references from current members and partners, where can I find a list of these? You can search our members here and our partners here.
What do I do if I can’t provide references? It still may be possible to join us, contact the Secretariat who will be able to advise you. Email: secretariat@hbaa.org.uk
How long will it take before my membership to be completed? When new applications are received, our current members and partners are given the opportunity to object, we also follow up references, and if all satisfactory an invoice is raised. Once we have received payment for the fees your membership will be up and running.
I’ve just applied for membership, when will I get my login details and be able to come to events? On receipt of satisfactory references and payment of invoice you will be supplied with website log in details and welcome to attend events.