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Training

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Training is at the very forefront of the HBAA and underlines the key objective to provide personal professional development. The association trains approximately 200 delegates each year driving the development of individuals in member agencies and partner hotels, dedicated conference & training centres and venues.

Training courses are reviewed each year to ensure delegates benefit from the most up to date information and industry knowledge.

Unless otherwise stated all courses begin with registration at 9:00, course begins 9:30 and ends approx 17:30. Lunch and refreshments are included in course price.

March
Title	Date	Location	Trainer

Skills for New Managers	18/03/10	London	Michael Heath
Complaint Handling & Good Customer Service - Cancelled	23/03/10	London	Nina Lovatt

April
Title	Date	Location	Trainer

Pro-Active Sales for Reservations & Conference Co-ordinators	13/04/10	London	Nina Lovatt
Creating Winning Tenders	15/04/10	London	Helen Sandman
Social Networking, its contribution to your business * NEW FOR 2010 *	20/04/10	London	David Taylor
Communicate with Power, an introduction to NLP * NEW FOR 2010 *	29/04/10	London	Gary Uffendell

May
Title	Date	Location	Trainer

Cold Calling On The Telephone	06/05/10	London	Nina Lovatt
Improving Personal Effectiveness	11/05/10	London	Michael Heath
Account Management	18/05/10	London	Rosemary Bannister
Managing The Sales Effort	20/05/10	London	Helen Sandman
Recruit The Right Talent	25/05/10	London	Michael Heath

June
Title	Date	Location	Trainer

Time Management Made Easy	09/06/10	London	Rosemary Bannister
Working Your Way Through the Contract Jungle	15/06/10	London	Peter Rand
Close More Business During the Showround	22/06/10	London	Nina Lovatt
Creating Winning Tenders	24/06/10	London	Helen Sandman

July
Title	Date	Location	Trainer

Project Management - an introduction * NEW FOR 2010 *	01/07/10	London	Lee Price
Yielding in a Challenging Market	08/07/10	London	Rosemary Bannister

September
Title	Date	Location	Trainer

Face To Face Selling Skills - Level 1	08/09/10	Milton Keynes	Rosemary Bannister
Negotiating to Win - Stage 1	09/09/10	Milton Keynes	Rosemary Bannister
E-Marketing - an essential marketing tool	29/09/10	London	Graeme Boyd

October
Title	Date	Location	Trainer

Be A Better Manager	05/10/10	London	Michael Heath
Managing the Sales Effort	07/10/10	London	Helen Sandman
Cold Calling on the Telephone	14/10/10	Milton Keynes	Nina Lovatt
Negotiating To Win - Stage 2	26/10/10	London	Rosemary Bannister
Selling Skills - Level 2	27/10/10	London	Rosemary Bannister

November
Title	Date	Location	Trainer

Account Management	02/11/10	Oxford	Rosemary Bannister
How to Take Better Conference Enquiries	03/11/10	Coventry	Peter Rand
Pro-active Sales for Reservations and Conference Co-ordinators	18/11/10	Coventry	Nina Lovatt
Improving Personal Effectiveness	23/11/10	London	Michael Heath

December
Title	Date	Location	Trainer

Presentation Skills	06/12/10	Coventry	Rosemary Bannister

Downloadable 2010 Training Prospectus

The HBAA Academy –

your training route to success

The HBAA Academy offers a structured ‘route to success’ which recognises achievement for the individual, their employer and the industry. The Awards support the personal development and commitment of an individual to deliver best practice within the industry.

Academy awards – recognising commitment

From the first course you attend you are welcomed as a member of the HBAA Academy and following your attendance, you will receive a certificate that confirms you have enrolled.

The Award Levels are achieved through attending a number of HBAA Academy Courses

Bronze

After attending just 2 courses you gain a bronze certificate and are recognised in the roll of honour

Silver

After 4 courses you are invited to the Annual forum to receive your silver certificate

Gold

After 6 courses you are invited to attend the Annual Forum with Dinner

Platinum

After 9 courses you will receive a special award at the Annual forum and will be invited to join the HBAA Training Committee

Academy rules – opportunities without barriers

The HBAA Training Academy is open to everyone – neither you nor your employer needs to be a member of the Association. There is no time limit on how long it takes you to reach the next level so you can continue to work your way up for as long as you are in the industry. A change of employer does not affect your route to success so your Awards become transferable as you progress in your career.

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