Training
Negotiating To Win - Stage 2
This course is great when combined with "Selling Skills Level 2" course
Experienced and sophisticated negotiators are experts in communication skills. They learn to control their body language and expressions whilst expertly reading that of the other party.
This course builds on the foundations laid in Negotiating to Win - Stage 1 by focusing in more depth on the behaviours used by experienced negotiators. Role-play is used extensively to re-enforce learning.
Course Objectives
- To help build on the skills learnt during stage 1
- Help the negotiator control their expressions and body language
- Practise reading the verbal and physical skills of others
- Develop strategies to deal with ‘difficult negotiators’
Areas Covered
- Advanced communication skills
- Reading between the lines
- Developing relevant strategies and tactics for specific situations
Pre-Course Work
Think about what types of difficult negotiators you have had to deal with. Make a note of their key characteristics to bring with you.
Target Audience
All agency and hotel staff who negotiate prices and availability with customers or suppliers. You do not have to have attended Negotiation Skills – Stage 1 as long as you have some experience of negotiations.
Course Feedback
“Excellent course. I gained a better understanding of body language and different types of negotiator.”
“Very informative and interesting. Goes into depth and explains more about negotiation.” Lauren Gilbert, Events Exec, Hesperia Hotel
“Excellent course, I would recommend it.” Natalie Tingey, Project Manager, CCD Venues
“A very good day, well paced and comprehensive.” Nigel Ruffell, Account Manager, Ball Associates
