Training
Pro-active Sales for Reservations and Conference Co-ordinators *NEW DATE*
This workshop develops the selling skills and confidence of the "reactive sales" people in your business. This particular workshop explores how the recent changes in the economy are impacting on your business and helps your team to develop their skills to react to the changing needs of your accommodation and M+E customers.
Course Objectives
- For delegates to be able to identify and implement negotiation techniques that can be adapted to different situations successfully.
- For delegates to demonstrate how "added value" can be used as a trading currency to win more business and maximise yield.
- For delegates to discuss the importance of relationship selling in tough economic times and identify techniques to build relationships
- To improve the conversion rate of call to confirmed booking.
Areas Covered
Overview of the current market drilling down specifically into the relevant markets and customer base
Everyone wants to deal!
· Discovering your customers red buttons
· Customer profiles
· Creative currencies
· Trading to win
· Signaling and buying signals
· Closing techniques
· Techniques for overcoming objections
· Staying ahead of the competition
Target Audience
This workshop has been specifically developed for reactive reservation teams. This could include: M+E, Reservations and Reception.
Course Feedback
"Have attended this type of course in the past, this was by far and away the best presented and tutored"
"Great Day! Learnt a lot & now feel more confident taking bookings and asking "WH" (WHat WHy WHere WHen) questions - I really understand the importance of this now!"
“Very useful and knowledgeable. Have learnt a lot today.”
“Excellent course!”
