Training
Improving Personal Effectiveness
PLEASE NOTE THIS COURSE IS BEING REPEATED ON 23RD NOVEMBER
Ask many capable people to define the difference between assertive and aggressive behaviour and you’ll receive answers that create a curious blurring of the two. And yet they are distinctive and separate: sufficiently distinct to create markedly different levels of success in the workplace. This workshop helps individuals by providing the skills and framework to increase their personal influence and impact at work.
Course Objectives
- Identify how the brain functions when under stress
- Make the link between attitude and behaviour
- Experience the consequences of a win-lose attitude in relationships
- Build a greater understanding of their own and other people’s way of approaching tasks
- Behave in an assertive way when dealing with difficult situations
- Develop further their communication skills, particularly listening and questioning
- Apply a persuasive structure when trying to win agreement.
Areas Covered
- The four different types of Conversation
- Controlling your biological reactions when stressed
- Assertive strategies to make yourself heard
- Influencing others to your viewpoint
Target Audience
For all who are required to influence and communicate with others; anyone who would like to improve their assertiveness skills