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Forum 2013
Future Trends in Meetings & Accommodation Liz Hall- PwC.pdf Future Trends in Meetings & Accommodation Liz Hall PwC PwC sought and collated data from both HBAA and Conference Centres of Excellence members to capture their insights and foresight on the UK markets place. As presented at HBAA Forum 2013.
Turning the Corner Dennis Turner.pdf Turning the Corner Dennis Turner Economist, Dennis Turner's presentation on outlook for the UK economy, as presented at Annual Forum September 2013 
Customer Service NVQ .pdf Customer Service NVQ Introduction to Intraining and the NQV programme.
Linkedin Masterclass Mark Williams .pdf LinkedIn Master Class by Mr LinkedIn Mark Williams Mark Williams challenges you to consider using LinkedIn as a key business development and networking resource and provides examples of others who already do.
AIM Accreditation.pdf AIM Accreditation enrolment process and benefits Nick Milne explains the AIM accreditation enrolment process and the benefit of AIM-ing high
Sell Value Not price Final.pdf Sell value not price Helen Sandman and Mark Gallen of MG Training 
Business Planning & Financing_ Claire Lawson.pdf Business Planning & Financing_Claire Lawson During the cycle of any business, decisions and plans are made for growth, acquision, merger, and exit. Claire Lawson of Camm & Hooper explores the options and opportunities around each. 
Service Master Class_Cassander van Eerd.pdf Service Master Class Cassander van Eerd Cassander van Eerd's master class reveals how venues can convert more agency and corporate business.
Six steps to a more creative way of working_Simon Hughes.pdf Six steps to a more creative way of working Simon Hughes gives some simple and compelling ideas and tips to help you get some cretivity into your working life.
The Customer Experience and Me_Nigel Botterill.pdf The Customer Experience & Me by Nigel Botterill Nigel Botterill lifts the lid on the secrets that super-sucessful businesses do to get their customers coming back more often and speanding more money.
The Generation Game.pdf The Generation Game Tony & Jason Potter Generations apart, father and son review the gaps that exist in today's businesses.
What is the Challenger Sale_Mark Gallen and Helen Sandman.pdf What is the Challenger Sale? Helen Sandman & Marc Gallen The Challenger Sales has built a cult like following in the boardrooms in the US - the the UK following suit.
Technology Threats or Opportunities_ Fay Sharpe Technology Session.pdf Technology Threats or Opportunities with Fay Sharpe Procurement tools have arguably revolutionised the way some clients and agents chose to conduct their venue finding. Session lead by Fay Sharpe, Zibrant MD looks at the products and services of three global providers, reviews impact on market place and opportunities of working with them.