Following a comprehensive Quality Assessment from the Association of Serviced Apartment Providers (ASAP), Executive Serviced Apartments (esa) has retained the coveted Quality Marque for the second year since the programme began.
The Quality Assessment programme was established by the ASAP in 2014 to evaluate and benchmark its members’ properties and services. To achieve accreditation, serviced apartment operators undergo an annual quality assessment and compliance review.
Assessors stay overnight in a selection of apartments and experience a guest’s journey from initial booking to check out. Each element of the experience is scored and compared with other operators, to ensure the accommodation and service meets the ASAP’s exacting standards.
By retaining the Quality Marque, esa has not only exceeded the required standard for guest experience; it has also demonstrated its legal and health & safety compliance.
Commenting on the company’s accreditation, Charlie Turner, Chief Executive of esa, said:
“Being awarded the Quality Marque again this year is a fantastic achievement and something for which the team can be justly proud. As a trusted accommodation provider for leading global businesses, we have a responsibility to our clients to deliver on their expectations. Guest satisfaction is incredibly important to us, so ensuring all aspects of our accommodation and service reach a consistently high standard remains our priority. “
Fernando Diez, esa’s Guest Relations and Operations Director said:
“We have a robust system in place for monitoring our apartment standards and we regularly perform quality audits across our portfolio. Receiving such an excellent score from an independent assessment is a great endorsement and ensures our guests can have complete confidence that they will be safe, comfortable and well looked after when they stay in an esa serviced apartment.”