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Hotel guests demand best gadgets, HRS survey reveals

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Results of a recent survey from Hotel solutions provider HRS underline that smartphones, tablets and corresponding apps are essential companions for many travellers today.

According to HRS research, conducted with the Fraunhofer IAO, 42 per cent of guests from the UK would rather operate their room’s lighting, air conditioning and television via a display instead of using a separate remote control or switch.
The survey also revealed that business travellers in particular are looking for a home from home experience when it comes to technology in their hotel room.
Globally, 44 per cent said they would like the availability of a tablet, while 23 per cent wanted a laptop in their room.
“As the fast-paced high-tech world finds its way into hotels with tablets instead of guest folders, smartphones instead of room keys, and apps instead of remote controls, the findings show that the hotel industry needs to adapt to the new user behaviour of many of their guests or risk falling behind,” said John West, MD for HRS UK.
One example of a UK hotel setting standards in delivering the latest technology, according to HRS, is Eccleston Square in London. Guests receive a personal iPad as a digital concierge and can navigate almost everything in their room via a touchpad. Among other innovations, the see-through bathroom wall can be turned into frosted glass. 
Jens Luik, Hotels Solutions Director for HRS UK and Ireland, said: “Hotels are certainly starting to respond to customer demands and recognising that busy business travellers want the latest technology and best gadgets available during their stay to ensure that they have the best experience.”

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