A year after taking over the running of Stockport-based Prestige Hotel Reservations, MD Erica Livermore has unveiled a new-look team, offering and website to take the agency into its third decade of operation.
Former De Vere executive Livermore was appointed a year ago to take the agency forward. 12 months on, a new sales and business development team headed by Erica and comprising Account Director Amy Bewley and Business Development Manager Samantha Cook is in place to expand Prestige’s portfolio of clients including Siemens, DPD and Fresenius Kabi. The trio this week took to the road to visit key Prestige clients and to unveil the new Prestige website.
As Erica explains “hotel booking agencies have evolved, so we decided to re-brand Prestige Hotel Reservations as Prestige to reflect the fact that we now offer a wider-range of services including travel, event and expense management. The days of just making transient hotel reservations are gone. In today’s market we have to be agile and pro-active to challenge the major TMCs in terms of customer service and simply making travel, meetings and event management easier.”
The new-look website introduces a new strapline –‘at your service’ - and features profiles on every member of the Prestige team. “It’s my job to drive our business forward through continuous improvement and by empowering our entire team to deliver a great service to every client” says Erica Livermore. “We are doing this by creating opportunities for every team member to shine and by giving them the tools to do so. If our customers are happy, we have a sustainable business.”