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Frequently Asked Questions

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If you are an agent member, you are able to access the benchmarking tool if you agree to submit data.  To find out more about this benefit of membership, please email us.   Venue members are not currently able to contribute to the tool, however this is under consideration for the future).

Yes. Venues hosting the training are required to give a discounted rate at their hotel, or nearby hotel to all delegates attending the HBAA course.

All HBAA Academy courses run from 9.30am to 5.30pm with a morning break, lunch and an afternoon break.

Yes. Anyone who would like to attend the HBAA Academy training courses are welcome to book. Non-members are charged £205 + VAT for all courses.


Please contact Polly Murray if you would like the HBAA to come to you. We offer bespoke on-site courses to fit with your needs.

If you qualify for a free HBAA Academy training course place, the free place code will have been emailed to the primary contact of your organisation. If you are unsure, please contact Go on the website and book the course where you will be asked to input your code. The total will then be re-calculated.

The Executive Office runs the administrative and operational function of the Association.

Subcommittees all have a particular area of focus and expertise. Each committee has a chair person who also sits on the Executive Committee. 

The Executive Committee drive the association strategy as set out by the Chair.

The HBAA is governed by a Board of Directors comprising the Chair, Vice Chair, Treasurer and Executive Director.

The Code of Practice is signed by all members and forms the backbone of the relationship between members. Developed and agreed by both sides of the industry, the Code of Practice assures best practice between agents, apartments, hotels and venues - assuring the corporate client receives a professional service.

Members are given a number of free places to the Annual Dinner and the Annual Forum, depending on the level of membership fees paid. Members will be issued with a free place code to use when booking these events, once registrations are open. If you have not received your free code please contact

Generally, there is no charge to attend our events. The exceptions are the Annual Dinner in January and the Annual Forum in September and a spring sporting event. For the Forum and Dinner each member organisation receives a certain number of free tickets, depending on their level of membership fees, additional tickets can always be purchased.

We may from time to time organise seminars on a specific topic and bring in a specialised speaker, for which we may charge a nominal fee to attend.

In order for the website to recognise you are a member, you need to make sure you are logged in. If you do not have log in details please contact If you are booking a training course, you need to log in, in order for the website to recognise you and give you the discounted rate.

Our events are for members only. From time to time, we may organise an event for non-members, but this would be through invite only. Training courses are for both non-members and members, as an HBAA member you are eligible for a discount.

Our Events calendar is updated regularly with HBAA events, Industry events and HBAA training courses.

If you are on our database you will receive our weekly Bulletin. This is where we promote the upcoming events.

The membership year runs from 1st October to 30th September.

On receipt of satisfactory references and payment of your invoice you will be supplied with website log-in details. You will then be welcome to attend any events we have running.

When new applications are received, our current agents and venue members are given the opportunity to object. We also follow up your references and if all is satisfactory an invoice is raised. Once we have received payment for the fees, your membership will be up and running and you will be able to enjoy the benefits of membership.

If you do not know who to use as a reference, it still may be possible to join us. Contact the Executive Office who will be able to advise you.

The membership year runs from 1 Oct – 30 Sept  and fees for any organisations joining  during the membership year will be charged pro-rata, subject to date of application.

All our current members are listed in our up-to-date membership directory.