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07/2018

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The HBAA in partnership with Rubicon Recruitment have commissioned one of the most comprehensive ever Recruitment and Salary Benchmarking Analysis of roles in hotels, venues and in agencies covering the hospitality, venues and events sectors.

The HBAA, through its Agency Engagement Committee, worked with Rubicon, the specialist industry recruitment company and an HBAA partner, who analysed the salary and benefits packages of 10,085 candidates seeking employment in the UK during the past two years.

The analysis compared equivalent positions across agencies and hotels/venues by banding them into four tiers and seven geographic regions across the UK.  It covers both salaries and benefits.

The findings concluded that, in most areas outside London, hotels offer better packages than agencies for lower level roles while agencies pay higher salaries for most senior positions in London and in most of the provinces.

But, in the South West, hotel and agency salaries are aligned while in Scotland, hotels pay better at both Junior and Senior levels yet, for middle managers, the higher rewards are in agencies.

Julie Shorrock, Chair of the HBAA Engagement Committee and Managing Director of HTS Ltd, explained: “We wanted to provide insightful and timely research and analysis that would assist HBAA members who wish to attract and retain key talent. These findings certainly provide a clear picture of variations between agencies and hotels/venues, and differences around the country. This will be highly valuable information for all sides of the industry and for the HBAA as ‘tackling the talent gap’ is a high priority for the association.”

Full details are available to download from the HBAA website.

As Twickenham Stadium prepares to unveil its transformed East Stand, it is asking the industry to think differently about events and challenge the norm.

The multi-million-pound redevelopment will offer six floors of creative event space that not only provide new-found match day hospitality options but also offer unexpected and dynamic settings that go far beyond a simple conference or banqueting space.

“The arrival of the East Stand gives our customers the chance to reappraise events at Twickenham and to see us as more than a standard conference or gala dinner venue. The spaces within the East Stand allow us to think very differently about the look and feel of our events and push the boundaries of a traditional banquet or conference,” said Twickenham’s Catering and Conference & Events Director, Nils Braude. “We’re asking clients to embrace change and use our modern and varied facilities to really explore what is possible,” he added.

The East Stand’s contemporary offering will provide clients with a plethora of options, each with a different look, feel and ambience. Among Twickenham’s most surprising and inspiring new venues will be the ‘East Wing’, which offers a contemporary space reminiscent of a private members club, demonstrating sophistication without stuffiness. Alongside four private terraces with both pitch-side views and outdoor access, it has four individual private dining areas that can accommodate up to 30 guests for a relaxed lounge environment or formal private table setting and 800 covers for the whole restaurant.

Another exciting addition to Twickenham’s portfolio is The Gate, which offers a modern, simple, but exquisite chop-house style restaurant, complete with low lighting and open brickwork. The space offers a dedicated meat store and separate wine room, perfect for intimate wine tastings.

“There’s no doubt that the space will be a challenge to many event organisers, but it’s also one that allows them to change the way they look at their events, and gives them the opportunity to disrupt traditional thinking, and try something really interesting, and different,” concluded Braude.

In total the venue will be unveiling over 6,700sqm of contemporary event space and the team is excited to work with clients on new and exciting concepts. The space will be available for hire from December.

  

venuedirectory.com has acquired ABC Connection Ltd making it the largest supplier of venue data, venue sourcing software and annual accommodation RFP provider in the UK.

The acquisition will strengthen the position of venuedirectory.com in the UK whilst also providing the opportunity for the business to grow globally. ABC Connection is well known for its database of 360,000 venues and these will eventually be merged into one platform. For the moment it will be business as usual and each business will run as separate entities for the interim whilst strategic plans are put in place for the next phase of development.

venuedirectory.com based in Bournemouth, has become the go-to company for venue data working with the leaders in venue finding and with both independent and global venue groups. The acquisition of ABC Connection will embrace existing companies like Venues and Events International, Planet Pursuits and Business Travel Direct which will increase the distribution of venue data. "I am delighted to hear about the acquisition of ABC Connection by venuedirectory.com and believe it will be a good decision for both businesses and also for the industry. We have been a long-standing customer of ABC Connection and appreciate the diversity of their data for our venue sourcing requirements and their technology that gives us an enquiry to invoice solution for our customers. I am confident Michael and his team at venuedirectory.com will bring both platforms together over the next few months and will create an even more connected solution for our industry. We are looking forward to an exciting relationship together." -  Anita Lowe - Chief Executive - Venues and Events International Limited

ABC Connection is well known for handling Annual Accommodation RFP for a wide variety of agents, corporate clients and the UK government and this was one of the areas of interest to venuedirectory.com. Both venuedirectory.com and ABC Connection share mutual clients such as Calder and CTM and this acquisition will aim to make a stronger and better solution for these clients. James Turner - Chief Operating Officer - Calder Conferences & World of Travel comments ‘We have been customers of venuedirectory.com for several years, strategically partnering with them to provide an end-to-end MICE booking management tool that we use to fulfil the HM Government venue finding contract.  We recently appointed ABC Connection to support with the administrative fulfilment of the new Global CCS accommodation RFP, therefore the acquisition makes absolute sense as this consolidation of businesses will give us a single point of contact for all MICE and rate solicitations, and I am sure in time one venue data resource.’

It has always been the mission of venuedirectory.com to add value to the venue finding process and bring efficiencies that benefit all parties; the corporate buyer, the intermediary or agent and the venue. Over the last 5 years, we have worked closely with our clients to provide software solutions that are fit for purpose and reduce the overhead in finding the perfect venue. This has included launching the myeventschannel.com for venues to monitor and maintain their data and transactions through the platform, including significant enhancements to the myeventsportal.co.uk the online platform for corporate clients and most recently the Live Availability widget which allows venues to take bookings directly from their own website for meetings and events.

 

Lime Venue Portfolio will be bringing back its highly acclaimed Unique & Unusual venue report. Titled ‘Unique & Unusual: A Market Overview’, the first report was unveiled last year, with its this year’s paper launching in August and including new data on the sector’s performance, as well as insight from some of the biggest names in the UK events industry.

The Lime Venue Portfolio brand was officially launched in 2008. Over the past decade, the business has made a significant contribution to the establishment of the unique and unusual venue market and has established itself as a firm fixture in the UK events industry.

The online report will feature specific data, delivered in partnership with the UK Conference & Meetings Survey 2018, as well as commentary from industry leaders and specialists, including Hannah Luffman, Unicorn Events, Tony Rogers, co-author of the UKCAMS Report, and Jo Austin, Sales Director of Lime Venue Portfolio.

Whilst the report will focus on the past year within the industry, it will also set the information into historical context with data from the previous five years. The report will also be entirely digital, and will feature commentary, data, infographic and video, all relevant to the unique and unusual venue market.

The report will be freely available to event professionals, to see last year’s report and be first to receive a copy of this year’s study, go to: http://www.limevenueportfolio.com/market-report/

The GTMC, as part of its commitment to raising standards and supporting best practice throughout the corporate travel industry, today announces that it is endorsing the codes of practice of two of the leading hospitality sector bodies – the trade association for the hotel booking agency, apartment and venue community, HBAA (Hotel Booking Agents Association) and the voice of the serviced apartment industry, The Association of Serviced Apartment Providers (ASAP).

HBAA has developed its code of practice in agreement with both sides of the industry – agencies and hotels and venues – to protect the interests of the corporate client and ensure a professional standard of service is maintained. Both agency and venue members on joining HBAA are obliged to adhere to the code of practice and ensure all associated parties, including employees, are aware of and abide by it during their day to day operations.

Members of ASAP are also required to abide by its code of practice to ensure the serviced apartment industry maintains the very highest of standards. This includes participation in its Quality Accreditation process on joining ASAP and then on an annual basis. The Quality Accreditation was developed to offer reassurance to customers, travel bookers and TMC’s (Travel Management Companies) that accredited providers will always deliver a consistently high standard of accommodation in terms of facilities, comfort and health and safety. The accreditation programme has seen strong growth globally since its launch in 2014.

Adrian Parkes, CEO, GTMC comments:

“One of the key objectives of the GTMC is to ensure that the business traveller’s interests are protected and supported at an industry level. The hospitality sector is going through a period of rapid change which presents exciting opportunities for the buyer and the corporate traveller alike, however we are mindful that such evolution must be managed correctly. We are proud to support both the HBAA and ASAP in the implementation of their codes of practice and look forward to working with them to continue to maintain the highest standards of service across the industry.”

Juliet Price, executive director, HBAA adds:

“It is important that HBAA collaborates closely with other industry organisations that are working to lead change and drive progress. We have invested in ensuring that the code of practice provides a professional platform which fully supports best practice for agencies, hotels and venues working together and also protects the interests of their mutual corporate clients. We are delighted to have this endorsement and look forward to working more closely with the GTMC in the future to support and maintain high levels of service, not just for the hospitality and events sector, but also the wider corporate travel industry.”

James Foice, chief executive, ASAP also adds:

“The serviced apartment sector continues to go from strength to strength and we have seen a marked increase in demand from corporate travellers. To maintain this growth we have a strong commitment to upholding high standards of service for our member’s guests. The code of practice and our accreditation programme is integral to this and we welcome the GTMC’s support as we work to grow our profile and operations in the future.”

Representing a diverse range of travel management companies – from global companies to small independent specialists and top regional agencies – GTMC, originally founded in 1967, is the voice of business travel and acts to lobby those who have an impact on the business travel community, together with promoting the activities of its members as the best in quality and value to the business traveller.

For more information on GTMC please visit:

www.gtmc.org or call 020 3657 7010 or email info@gtmc.org.

Leading creative communications agency, Top Banana, have announced the successful launch of their new bespoke venue sourcing platform, which has digitalised their venue sourcing offering.

This new solution completely streamlines their venue finding service, significantly reducing email and paper-based communication. The platform, known as The Hive, allows Top Banana to manage the full life cycle of a venue sourcing project, from initial enquiry right through to billing and job completion.

Clients are given their own branded space within the platform where they are able to view all enquiries, proposals, venue details and a calendar view that shows all their venue bookings. The bespoke solution will also provide full reporting capability that will enable clients to track budget, spend and cost savings all in one place, illustrating the true value of using a venue sourcing partner.  

Director of Venues, Louise Goalen, comments “The venues division of Top Banana has gone strength to strength in the last 12 months with the team expanding and our client list rapidly growing. We knew that to stay ahead of our competition and to maintain the high level of service to our clients we had to find a way of streamlining our service offering. Building the platform bespoke to our business means we are able to work smarter but still provide the personal touch we are so well known for.” 

“Top Banana are a very important part to all my successful events, they provide security, reassurance, help, confidence and most of all great results. The introduction of the new client platform means I am able to manage and view all of my bookings in one place, really streamlining the way we work. The reporting feature is really useful to our business as it allows us to get a really good idea of when and where we are spending our venue budgets, but also how much we are saving through Top Banana’s negotiated rates.” Candida Fegredo-Antonio, Education Coordinator, Charlotte Tilbury.

 

Hot on the heels of Inntel’s recent successful financial year end results, the meetings, events and travel management company announces the promotion of Anna Snoep to Operations Director (Meetings and Groups). 

Anna joined Inntel in 2015 as Meetings and Events Manager at Inntel, shortly after maternity leave. She previously had a long career in hotel and venue sales roles for a number of hotel groups.  

Douglas O’Neill, CEO at Inntel said; “Anna has been instrumental in introducing some excellent best practice initiatives to the meetings and groups teams.   Her management has helped win a number of prestigious industry awards this year for her teams, and I am delighted that she had received this promotion”. 

Anna will have the primary responsibility of delivering the medium and long term vision and strategy for the department, in line with Inntel’s three year 20/20 Vision.  She will lead programmes for increased efficiencies, client retention and a motivated workforce.  

Anna said; “It’s an exciting time in our industry and I look forward to keeping Inntel at the forefront of innovation whilst never losing the fantastic customer service our clients enjoy.  Inntel are enjoying significant growth in meetings and groups and I’m looking forward to continuing this upward trend”.

 

Steven Thorne-Farrar has moved to East Sussex National Resort, as General Manager, having formerly held the position of General Manager at Warbrook House Hotel, Hampshire, both managed by Countrywide Hotels.  Before joining the group, Steven previously held positions with Pentahotels, Hotels4You and New Park Manor Hotel & Spa.

Following Steven’s move, Tony Tijhuis has been appointed as the new General Manager at Warbrook House Hotel.  Tony has previous General Manager experience with Mercure Buford Bridge, Mercure Farnham and Castle Hotel, Windsor.

Darren Patt, Managing Director of Countrywide Hotels, said: “We are delighted to retain Steven’s skills within the Countrywide Hotel team and wish him well on his next challenge at East Sussex National. We are also pleased to welcome Tony into the family and look forward to supporting him within his new position at Warbrook House”.

Countrywide Hotels manage and develop privately owned hotels and currently have a portfolio of 10 properties including East Sussex National www.eastsussexnational.co.uk and Warbrook House Hotel www.warbrookhouse.com

 

  

Cavendish Venues are proud to congratulate newest staff members Gina Pichilingi & Serena Basso  who were studying at the University of Westminster on both achieving their First-Class degrees!

Gina studied tourism planning and management which is fully accredited by the Tourism Management Institute (The UK’s professional organisation for destination management).

The Tourism, Planning and Management BA Honours course focuses on destinations – the planning, development, management, and regeneration of destinations. This course has received full accreditation from the Tourism Management Institute (the UK’s professional organisation for destination management) for the excellence of its content. The course takes an international perspective and includes a field trip in each year of study. The course is modular, comprising core and option modules, allowing students to specialise and create their own course pathways.

The course also provides a thorough grounding in the subject and the planning/policy principles which underpin tourism, but also has a strong emphasis on skills development for the workplace, including presentation skills, research, data analysis and negotiation. Teaching methods include lectures, seminars, workshops, tutorials and field study.

In addition, Gina was also awarded the ATHE (Association for Tourism in Higher Education) prize as well. This is for the top student in the tourism planning & management and tourism business courses. Gina will be attending the Annual Conference for this in Leeds in December!

Serena studied the Tourism and Events Management BA which explores the relationship between tourism, events and the wider environment, developing the skills needed to successfully evaluate and manage tourism and stage events in host destinations. The course is designed for students who have an interest in the tourism sector generally and are keen to focus on the dynamic field of events management. The course is designed to provide a combination of the practical elements of events management with an in depth understanding of the potential impacts of events and their role in developing destination product and destination image with an international perspective.

The course provides a thorough grounding in the subject and the theoretical principles that underpin tourism and event policy and management, but also has a strong emphasis on skills development for the workplace, including presentation skills, research, data analysis, budgeting, negotiation and content planning.

https://www.westminster.ac.uk/tourism-and-events-courses/2019-20/september/full-time/tourism-and-events-management-ba-honours

Some of the subjects studied included: Principles of Event Management; Strategic Planning for Tourism and Events; Event Operations; Event Production; Staging an Event; Spanish; Marketing; & Critical Themes in Event Management.

Serena gained useful experience and reached some great achievements during this time at university:

  • 1st Class Honours- Tourism and Events Management BA Honours
  • Exchange programme at University of Canberra, Australia-1 semester
  • 3rd position at “The Q” Marketing competition at University of Canberra, Australia during Exchange Programme 2016-17
  • Organiser of the charity event: Taste the Darkness at CitizenM Tower of London - March 2018, rewarded with a first class.
  • 3-year Spanish module- achieved with first class honours- Intermediate level B1
  • Final year Dissertation module: Dark tourism-a study of visitor motivations- with focus on Auschwitz former concentration camp.
  • 4 weeks internship as event coordinator at Tea Studio, London – during first year of university.

Events and conferences play an essential role in the business, cultural and sporting life of all countries. In recent years an exciting new profession has emerged with conference/events planners and managers organising a diverse range of events, and marketing the great variety of destinations and venues in which they take place.

London is an ideal destination in which to study tourism, events and conference management. A regular host of world class sports and culture events such as Wimbledon, the London Marathon, Notting Hill carnival and the London Fashion Week, as well as one-off mega events such as the London 2012 Olympic and Paralympics games and the 2015 Rugby World Cup, London is widely recognised as a world events capital. With several hundred conference venues and an abundance of international business and leisure events, London is a world leader in this dynamic industry.

The courses are taught by experienced academics and industry practitioners, providing valuable insight into this exciting industry sector.

Both Gina and Serena were recruited via the University of Westminster fair where Cavendish Venues had representation.

Their success is just another example of the continued and valued belief at Cavendish Venues in developing talent in our industry.

Your events can achieve top marks too when you book with Cavendish Venues so why not enquire now with gina@cavendishvenues.com or serena@cavendishvenues.com or call our enquiry line on 020 7706 7700.

Cavendish Venues are proud to congratulate newest staff members Gina Pichilingi & Serena Basso  who were studying at the University of Westminster on both achieving their First-Class degrees!Gina and Serena Grad pic

Gina studied tourism planning and management which is fully accredited by the Tourism Management Institute (The UK’s professional organisation for destination management).

The Tourism, Planning and Management BA Honours course focuses on destinations – the planning, development, management, and regeneration of destinations. This course has received full accreditation from the Tourism Management Institute (the UK’s professional organisation for destination management) for the excellence of its content. The course takes an international perspective and includes a field trip in each year of study. The course is modular, comprising core and option modules, allowing students to specialise and create their own course pathways.

The course also provides a thorough grounding in the subject and the planning/policy principles which underpin tourism, but also has a strong emphasis on skills development for the workplace, including presentation skills, research, data analysis and negotiation. Teaching methods include lectures, seminars, workshops, tutorials and field study.

In addition, Gina was also awarded the ATHE (Association for Tourism in Higher Education) prize as well. This is for the top student in the tourism planning & management and tourism business courses. Gina will be attending the Annual Conference for this in Leeds in December!

Serena studied the Tourism and Events Management BA which explores the relationship between tourism, events and the wider environment, developing the skills needed to successfully evaluate and manage tourism and stage events in host destinations. The course is designed for students who have an interest in the tourism sector generally and are keen to focus on the dynamic field of events management. The course is designed to provide a combination of the practical elements of events management with an in depth understanding of the potential impacts of events and their role in developing destination product and destination image with an international perspective.

The course provides a thorough grounding in the subject and the theoretical principles that underpin tourism and event policy and management, but also has a strong emphasis on skills development for the workplace, including presentation skills, research, data analysis, budgeting, negotiation and content planning.

https://www.westminster.ac.uk/tourism-and-events-courses/2019-20/september/full-time/tourism-and-events-management-ba-honours

Some of the subjects studied included: Principles of Event Management; Strategic Planning for Tourism and Events; Event Operations; Event Production; Staging an Event; Spanish; Marketing; & Critical Themes in Event Management.

Serena gained useful experience and reached some great achievements during this time at university:

  • 1st Class Honours- Tourism and Events Management BA Honours
  • Exchange programme at University of Canberra, Australia-1 semester
  • 3rd position at “The Q” Marketing competition at University of Canberra, Australia during Exchange Programme 2016-17
  • Organiser of the charity event: Taste the Darkness at CitizenM Tower of London - March 2018, rewarded with a first class.
  • 3-year Spanish module- achieved with first class honours- Intermediate level B1
  • Final year Dissertation module: Dark tourism-a study of visitor motivations- with focus on Auschwitz former concentration camp.
  • 4 weeks internship as event coordinator at Tea Studio, London – during first year of university.

Events and conferences play an essential role in the business, cultural and sporting life of all countries. In recent years an exciting new profession has emerged with conference/events planners and managers organising a diverse range of events, and marketing the great variety of destinations and venues in which they take place.

London is an ideal destination in which to study tourism, events and conference management. A regular host of world class sports and culture events such as Wimbledon, the London Marathon, Notting Hill carnival and the London Fashion Week, as well as one-off mega events such as the London 2012 Olympic and Paralympics games and the 2015 Rugby World Cup, London is widely recognised as a world events capital. With several hundred conference venues and an abundance of international business and leisure events, London is a world leader in this dynamic industry.

The courses are taught by experienced academics and industry practitioners, providing valuable insight into this exciting industry sector.

Both Gina and Serena were recruited via the University of Westminster fair where Cavendish Venues had representation.

Their success is just another example of the continued and valued belief at Cavendish Venues in developing talent in our industry.

Your events can achieve top marks too when you book with Cavendish Venues so why not enquire now with gina@cavendishvenues.com or serena@cavendishvenues.com or call our enquiry line on 020 7706 7700.

 

Lime Venue Portfolio will be celebrating its 10th anniversary this year with a series of industry initiatives including the return of its Unique & Unusual Venue Report, a fund-raising campaign with meetings charity Meeting Needs, and a Birthday event in October; which will be the first ever ‘Beyond’ conference, created for the industry by Lime Venue Portfolio.

The brand was officially launched in 2008. Over the past decade, the business has made a significant contribution to the establishment of the unique and unusual venue market and has established itself as a firm fixture in the UK events industry.

“It’s difficult to imagine now, but when we started 10 years ago no one could have predicted that an unusual venue group would have agreements in place with leading agencies from Capita to Calder, and corporate businesses from EY to HSBC,” commented Jo Austin, Sales Director, Lime Venue Portfolio. “We have also developed strong sporting, heritage and leisure venues all able to meet and exceed more conventional venues for service, food and drink quality and excellence. This year, we’ll also be adding a new dimension with the inclusion of residential conference centres.”

As part of the brand’s celebrations, Lime Venue Portfolio will be launching the return of its award winning Unique & Unusual Venue Report, which has been a key feature in tracking the arrival of the unique and unusual venues market as a mature market sector. The group will also be raising money through an ‘in-venue’ delegate facing promotion, and finally launching the ‘Beyond’ conference, set to become a regular fixture in the UK meetings and events calendar.

“We’re looking to do things in style and befitting the brand we’ve created,” continued Jo. “We’ve been cheerleaders for a better standard of events for some time now, and we’re using our 10th anniversary to thank all the customers that have chosen to do things better, by choosing venues with more personality, and which are by their nature, a little more unusual.”

The Unique & Unusual Market Report will be unveiled later in July, with the charity initiative and Beyond conference taking place in October during the brand’s 10th anniversary month. 

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