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RBH welcomes a new addition to its portfolio as Courtyard by Marriott Luton Airport opened this month. The 250-bedroom hotel occupies a first-class location just minutes’ walk from the passenger terminal.

The hotel, managed by UK’s leading hotel management company RBH, was built using a state-of-the-art modular-build process, which saw rooms built at Polish firm Polcom’s factory in Gdansk before being transported to the UK ready for construction. The latest Courtyard by Marriott design is brought to life through refreshed interiors featuring contemporary and efficient design that mixes a natural colour palette with yellow and blue accents to create a casual yet vibrant atmosphere.

Helder Pereira, CEO of RBH said:

This hotel is our portfolio’s third Courtyard by Marriott, and our first in Luton. We are proud to bring our expertise to the town’s newest hotel, which is our third opening in partnership with Polcom. We look forward to developing this relationship further as part of our long-term growth strategy.”

The hotel’s food and beverage offering, Kitchen & Bar offers a relaxed, bistro environment with a range of hot and cold menu items from salads and sandwiches to pizzas and BBQ grill items. Guests can also choose from a comprehensive list of wines, beers, and spirits.

Additional hotel features include 74m² of event space with three flexible meeting rooms suited to board meetings and presentations. Each of the meeting rooms celebrates Luton’s industrial heritage, paying homage to the town’ historical links with the hat-making industry, featuring names like Bowler, Boater and Trilby. Media pods are also available for informal meetings of up to four people.

Guests looking to keep fit on the go can do so in the hotel’s fitness suite, which features the latest, state-of-the-art ‘Life Fitness’ equipment with integrated LCD touch screen offering enhanced interaction, internet connectivity and much more.  

Mohammed Azam, General Manager at Courtyard by Marriott Luton Airport, said:

We’re situated in a prime location that will be ideal for holiday makers, leisure and business travellers – we can’t wait to welcome guests to our brand new hotel.”

Courtyard by Marriott now has seven properties in the UK and is slated to increase its portfolio with the addition of five further hotels in key cities such as Glasgow, London and Oxford by end of 2020, offering business travellers a continually elevated experience that meets the generational shift in how guests work and travel today.

John Licence, Vice President Premium and Select Brands at Marriott International Europe, said:

We are delighted to welcome this property to the Courtyard by Marriott portfolio. The prime airport location offers both business and leisure travellers alike a fresh, contemporary space in which to rest and re-energize before their onward journey.”





From predictions for 2019 and expenses payments to mental health, the HBAA delivered a packed programme to a capacity audience at its latest Members Meeting, held recently at the Crowne Plaza Solihull

Providing a global economic report for 2018, Liz Hall from Liz Hall Hotel and Travel Consulting discussed key forecasts for next year. She predicted that the hospitality and events industry will experience modest growth despite challenging macro-economic conditions. The average daily rate (ADR) is expected to increase in 2019, with London experiencing an 0.8 per cent rise, resulting an extra £150 of spending, while the provinces will see an increase of over 1.2 per cent, representing an £70 in additional spend.

Former HBAA Chair and Director of Proposition-Accommodation and Meetings at Capita Travel and Events, Leigh Cowlishaw unveiled Capita’s #THISISME campaign, which aims to call attention to and tackling the growing problem of mental health in the workplace. Alison Jenkins from Meetings Club unveiled her venue location platform, which focusses on   sharing feedback and reviews.

Tony Morris from the Sales Doctors provided an engaging session on what the top one per cent of all sales professionals do differently. Key habits include ‘becoming the CEO of the first impression’, ‘helping to buy’ instead of selling, developing visual triggers of desired goals, matching your customer’s body language, asking relevant questions, stressing success over experience and continuously asking for referrals.  

David Wood from Conferma explored consumer innovations driving change in corporate expenses payments. Explaining how one in three industry professionals experience cash flow issues and 38 per cent experience stress while waiting for business expenses to be reimbursed, David argued that virtual cards and digital payments not only eliminate these problems, but they provide full visibility and transparency for employers on staff travel purchases.

HBAA Tech & Innovation Chair, Caleb Parker, Founder and CEO of Bold, provided an update on the future of Wi-Fi at venues. The results from a recent survey suggested that more than 80 per cent of hospitality and events professionals want a transparent industry standard that is clear on service levels for Wi-Fi. Nearly 90 per cent believe that the industry would benefit from standardised pricing for Wi-Fi that offers a fair market.

Delegates were then split into groups and asked for their thoughts on response time to client enquiries and how the process could be improved. After a brief brainstorm, audience responses included the need to streamline small meetings bookings, reducing the amount of unnecessary options, creating more honesty between agent, client and venue, and ensuring there is greater transparency in budgets. The outputs from this session will be used to inform best practice for enquiry handling, as part of next year’s full review of the HBAA Code of Practice.

Louise Goalen, HBAA Chair says, “Our theme for the year has been Building on Success and the last meeting of 2018, attended by so many members, and delivering valuable, inspirational, and insightful presentations, was the perfect way to round off the year.”

They never seem to stand still at etc.venues, so hot on the heels of last month’s news of our expansion at their Monument venue, they’re delighted to announce a brand new conference and exhibition venue in London – etc.venues 133 Houndsditch.

Fantastically located minutes away from Liverpool St and Bank stations, the venue will offer their largest room to date, seating 700 theatre style or 500 Cabaret. This large conference suite and the additional 7 large breakout rooms (for 50-200) are conveniently situated all on one floor, along with multiple media walls providing plenty of branding options.

The Enterprise Suite boasts a generous ceiling height and natural daylight with the latest in built in audio visual technology, whilst the adjacent open plan galleria offers over 15,000 sqft of flexible exhibition & catering space.
All done with the usual etc. flair for modern design, on site chefs and exceptional service!

The venue at a glance.

 Centrally located at Liverpool Street in the City of London
 9 flexible conference rooms over 33,000 sqft of space all on one floor
 Large conference suite with a capacity for 700 theatre / 500 cabaret / 500 banquet
 Up to 15,000 sqft of stylish catering and exhibition space adjacent to the conference suite
 A number of exclusive use and branding options available
 Stunning lightwell perfect for intimate networking or sponsor space
 Natural daylight throughout the venue
 Their own team of chefs onsite offering bespoke menu options

The tech stuff...
 Multiple media walls and digital signage opportunities
 Free Wi-fi high speed fibre connectivity
 Modern, contemporary fittings and colour changing lighting options
 Cutting edge laser projectors and built in screens

133 Houndsditch will be the 16th venue in the UK for etc.venues, and they’re very excited to bring their award winning knowledge and service to such a large venue. Their Sales Director, Margaretha Welsford said:
“133 Houndsditch will be a game changer for the conference industry in London. Conference suites with this capacity supported by large break out options all on one floor are difficult to find, especially in The City. Our existing clients have requested that we take on a larger space for a while and we can’t wait to see what they think of our latest venue.”

The venue will open Spring 2019.

Event Works Europe, the event management specialists, are delighted to announce the achievement of a very significant milestone: they are celebrating 10 successful years in business this year. In a competitive industry, and despite periods of economic recession, Event Works Europe (EWE) have gone from strength to strength by utilising their highly specialist skill-set, along with more than 28 years’ experience in delivering events of all types, across a range of sectors.

Jayne Foster, Founder and Director of EWE, commented: “Along with my team, I’m very excited about our achievement, and to mark the occasion we held a drinks reception in Chelsea last night as a thank you to some of our key clients who have been instrumental in our success during the last 10 years.”

Who are Event Works Europe?

A UK business based in Ledbury, Herefordshire, EWE delivers events internationally – regularly supplying solutions for clients throughout Europe. The company has the flexibility and expertise to deliver anything from a small team event, to a 1000 delegate conference – and of course, everything in between. EWE will deliver as much or as little as the client needs – everything is specifically tailored to the client’s individual requirements.

What Makes EWE Different

EWE’s success is mainly attributable to their considerable experience, and of course – an immense amount of hard work. Additionally however, the ‘magic formula’ that sets them apart from the competition is their unique approach – whereby the EWE team aligns with the client’s business with the aim of seamlessly integrating with the client’s team – in effect, to become one team. By offering their expertise alongside the client’s, the result is a highly effective method that delivers the client’s proposition in order to successfully meet their strategic objectives.  Emphasising their distinctive and completely client-focused approach, Jayne Foster stated: “We believe our unique approach is the secret of our success.  Basically, when delivering an event for our clients, we are at their complete disposal, essentially becoming part of their team. Our aim is that our clients see us as their trusted partners.”

Clients benefit from EWE’s vast experience, wisdom, and knowledge: having worked both client side and in-house, and in a wide range of sectors, EWE have a deep understanding of clients’ needs, including budgetary constraints and the dynamics of teams.

Jayne commented further on the secret of EWE’s success: “We offer clients a huge degree of flexibility: if they need guidance about formulating and developing their events, then we can assist with this – via activities such as initial discussions, then brainstorms – basically, whatever’s needed to achieve the final goal. We are there from the get-go, to build a foundation that ensures our clients achieve the outcomes they’re aiming for, and to successfully grow their business.”

Jayne added: “By using EWE, clients benefit from a highly personal approach, and also from ongoing account management by experienced, reliable personnel with proven track records. We’re a very personable team, and this – along with reliability, transparency, and a proven track record of dedication to delivering for our clients – is what makes us stand out. For us, it’s all about making our clients look good – we are very passionate about that”.

What’s next for EWE?

Expanding on current developments at EWE, Jayne talked about the latest news: “This is an exciting time for our business, as we consolidate the work of the last 10 years. In order to remain successful and keep moving forward, I’m pleased to confirm that our team is growing. Sharon Brunt has been working with the business, as an associate, for some time and I’m delighted to announce that she’s now formally joining EWE as a Director. Sharon brings with her significant communications and marketing expertise, in addition to wide experience of global events and conferences.”

A communications and marketing professional with over 20 years’ experience, Sharon said: “Having worked alongside EWE recently, I’m thrilled to become a permanent member of the team.  And as a Director, I’m delighted to have the opportunity to play a part in the continuing success of the business.“

Reflecting on the last 10 years, Jayne concluded: “At EWE we’ve been lucky enough to enjoy working with some super clients, and we look forward to continuing to help clients – both old and new – develop their plans to accelerate success for their businesses. And of course, more than anything, we remain passionate about achieving the fundamental aim for our clients, which is: supplying hassle-free events that deliver the ‘WOW’ factor.”

Justin will lead the Inntel Account Management team to deliver exceptional levels of management for high value, long term partnerships with clients. He will support the company's strategy and ambition to grow the business, with a market leading approach.

Justin said: ‘I couldn’t be more excited to return to Inntel as Head of Account Management. Having been away from the business for a number of years, I have continued to follow Inntel’s growth closely and am thrilled to once again be part of the journey. Inntel’s dedication and commitment to their clients is second to none and I am looking forward to build on the success Inntel has received so far.’

Since 2005, Justin has worked for a selection of large corporate travel management companies, in a multitude of client facing roles demonstrating a wealth of experience in the industry. He has been responsible for large business portfolios where he has monitored all financial aspects of the client relationships

in order to create major cost and efficiency savings.

Jane Dibble, Director of Business Development said: “Justin's strong experience and knowledge of our industry is second to none. Attracting someone of Justin's calibre back into the business is a great endorsement of our organisation."

Experienced hotelier, Brett Davidge, will head up the 128-strong team at the 114-bed countryside hotel, which is operated by RBH.

Brett boasts more than 24 years’ experience in the hotel industry, having worked for Red Carnation and Tsogo Sun Group in his native South Africa, as well as gaining experience at some of the UK’s most reputable properties, including The Gleneagles Hotel and The Dorchester.

Following almost four years at Apex City Quay Hotel & Spa in Dundee, Brett joined RBH in March this year in a roving General Manager role – and now takes up a permanent post at the stunning spa and golf resort set alongside the River Severn.

Brett Davidge, General Manager at Telford Hotel & Golf Resort, said:

I’ve enjoyed my time getting to know the RBH portfolio in a roving capacity, but I’m now excited to get started with the team at Telford on a more permanent basis.

The hotel is absolutely stunning, and sits in such a wonderful countryside location. It has an excellent reputation, and it’s my priority to ensure guests continue to enjoy a first class experience – whether they’re staying with us, playing a round of golf, relaxing in the spa or simply enjoying a coffee and a bite to eat.

I’m very much looking forward to working with the team here at Telford, and within RBH.”

The hotel, which is part of the QHotels portfolio, is operated by the UK’s leading independent hotel management company, RBH.




Elana Kruger has joined Church House Westminster as Marketing Manager.

Born in South Africa, Elana has also lived in Japan before moving to London in 1999 when she commenced the first of many marketing roles in various London venues – from deluxe hotels to modern river yachts and most recently a military membership club.

Robin Parker, General Manager of Church House Westminster, commented: “Elana’s main focus will be a significant and overarching digital marketing drive, to ensure that Church House Westminster is reaching specific market segments effectively, and critically those segments who may not necessarily be aware of our convenient central London location and service excellence when planning their programme of events.” With a new team, including Business Development Manager, Marina Papadopoulou, who commenced her role recently as well, Robin remarked: “I know that this new team will have a fresh approach to building the profile of Church House Westminster and idea generation will be in abundance as they look at innovative ways to create increased awareness of the venue both to existing and new clients”.

On her appointment Elana said: “It is a marvellous opportunity to join Church House Westminster and I am looking forward to creating new online marketing in-roads for this stunning and versatile venue which offers superb event possibilities for event organisers in London”.

Elana joins an expert and professional team of event coordinators, fully supported by Church House Westminster’s catering and in-house audio-visual crews.





  • Scheduled to open in 2020 the five-star, 15 level hotel is set to transform London’s hospitality scene
  • Family business’ £300M development demonstrates continued confidence in the capital and will create more than 500 new jobs


08 November 2018: Edwardian Hotels London today celebrated the ‘Topping Out’ of its ambitious

new £300 mill development in Leicester Square, The Londoner. 

The ceremony, attended by cultural, political and industry stakeholders, was led by Edwardian Hotels London Chairman and CEO Jasminder Singh OBE to celebrate this crucial construction milestone.

Commenting on the milestone moment Iype Abraham, Commercial Development Director Edwardian Hotels London, said ‘As Edwardian Hotels London’s first purpose-built hotel, The Londoner will embrace the drama and heritage of its West End setting whilst retaining the high standards and quality our guests have come to expect. The Londoner demonstrates our pioneering and ambitious vision in its ability to conceptualise, design and develop a world-class London landmark.’ 

Scheduled to open in 2020 this five-star, 15 level hotel is set to transform London’s hospitality scene. The property has one of the deepest commercial basements in Europe which will encompass leisure facilities, two Odeon Luxe cinemas, spa, and state-of-the-art conference facilities.

In the nine levels above ground there will be 350 bedrooms, including 35 luxury suites, concept restaurants and lounges. The ‘Topping Out’ ceremony was held on what is set to become the spectacular roof-top bar area, boasting unrivalled views across Leicester Square and the surrounding neighbourhood.

The Londoner will be an impressive new London landmark and city destination, complementing the capital and the West End neighbourhood. It demonstrates Edwardian Hotels London’s continued commitment to the UK and unwavering confidence in its future and will create more than 500 new jobs when open.



For the second consecutive year, Bedford Lodge Hotel & Spa has been crowned Best Venue (Town or City), East of England, at The Wedding Industry Awards. The 4 red star luxury hotel, based in Newmarket, is now shortlisted for the national finals, which will be announced in January 2019.

Recognising excellence in the wedding sector, The Wedding Industry Awards is the only ‘client voted’ awards in the wedding industry in the UK – only wedding clients from the previous year are eligible to vote for the suppliers they used for their weddings.

Noel Byrne, Chief Executive said: “I am extremely proud of my team at Bedford Lodge Hotel & Spa who always make sure everything runs seamlessly for couples from start to finish.  To be recognised for the second year running as Best Town or City Venue in our region is truly wonderful. The Wedding Industry Awards are very highly regarded, and it is a pleasure that we have been voted for by the happy couples that have celebrated their special day with us.”

“Our team strives to provide an exceptional service to our brides and grooms-to-be, and will always go above and beyond to ensure that our venue matches the couple’s individual requirements. With an understanding that no two weddings are the same, we offer a completely flexible service – whether that involves creating a custom wedding menu or sourcing a quirky decoration to suit a couple’s theme. It is fantastic to see the continued efforts of our team recognised again this year.”

As well as providing the perfect venue for wedding receptions, Bedford Lodge Hotel & Spa is fully licensed for civil ceremonies. To find out more about Bedford Lodge Hotel & Spa’s wedding facilities or to book an appointment call 01638 663175.



16TH NOVEMBER 2018, UK: Twickenham Stadium is set to unveil its new East Stand redevelopment to more than 250 leading event industry figures. The launch, which will take place on Thursday 22nd November, will offer attendees the chance to explore all six floors of creative event space for the first time.

Twickenham’s Head of Business Development, Johanna Byrane and Catering and Conference and Events Director Nils Braude will both be on hand to provide insight into the project and explain how it is set to revolutionize their clients’ events.

During the evening, guests will be able to sample some of the new dishes created by Executive Head Chef, Thomas Rhodes, while also experiencing how the stand’s new and versatile spaces can play host to a range of differing events.

“We’ve talked in depth about how the redeveloped venue will encourage the industry to think differently and we’re extremely excited to finally show you how. This project has been many years in the making and aims to take Twickenham Stadium to the next level of corporate entertaining. We hope that our guests will be inspired by the possibilities,” said Braude.

The new East Stand represents a multi-million pound redevelopment at the home of England Rugby, and offers space that not only provides new-found match day hospitality options, but also unexpected and dynamic settings that go far beyond a simple conference or banqueting space.

The East Stand’s contemporary offering will provide clients with a plethora of options, each with a different look, feel and ambience. Among Twickenham’s most surprising and inspiring new venues is The East Wing, which offers a contemporary space reminiscent of a private members club, demonstrating sophistication without stuffiness. Alongside four private terraces with both pitch-side views and outdoor access, it has four individual private dining areas that can accommodate up to 30 guests for a relaxed lounge environment or formal private table setting and 800 covers for the whole restaurant.

Another exciting addition to Twickenham’s portfolio is The Gate, which offers a modern, simple, but exquisite chop-house style restaurant, complete with low lighting and open brickwork. The space offers a dedicated meat store and separate wine room.

In total the venue will be unveiling over 6,700sqm of contemporary event space and the team is excited to work with clients on new and exciting concepts. The space will be available for hire from December.




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