Skip to main content


You are: home > news archive > 05/2019

Trinity Event Solutions successfully secures ISO 9001, ISO 14001 and ISO 27001

Trinity Event Solutions, the Stamford-based venue-find and event management agency, has been awarded three ISO certifications, demonstrating compliance with proven international business practices and appropriate standards.

Awarded by Alcumus, Trinity Event Solutions has completed the complex auditing process for each of its three ISO certifications as they strive to provide a service that continues to be reliable, secure and of high quality.

Jenny Harding, Operations Director of Trinity Event Solutions, who managed the end-to-end process of the ISO auditing, said: “Our customers value and praise our services and we wanted to go a step further and give them the assurances that our quality and standards are on the same level as bigger agencies giving reassurance to our clients. At the same time, ISO standards help us compete with those bigger agencies for new business, at a time when professional procurement departments play a big role in tender processes. Each ISO process is demanding on its own, but we decided to go for all three at once. It meant we could speed up the certifications by aligning and combining aspects of the management review for all standards. And importantly, we used it as an opportunity educate and inform our teams on the importance of ISOs and associated standards.

“We’ve seen an increase in employee engagement as we’ve streamlined our teams’ processes and defined key roles and responsibilities. It’s allowed individuals to take ownership of key projects that support our business objectives, our clients, and their own personal development.”

The ISO 14001 centres on improvement to environmental management efforts, and ISO 9001 on quality. Trinity Event Solutions demonstrated these by continuing to work with IIP standards where the team are fully trained and engaged with the ethos. Trinity has a comprehensive Social Responsibility policy that has been in place for many years and the assessors were impressed by the level of initiatives already in place on the environmental impact from a small company, such things as the Triple Challenge and other charitable activities.

Additionally, by undertaking the ISO 27001, Information Security Management certification, Trinity has invested in risk management by creating a framework of policies and procedures that includes all legal, physical and technical controls.

Jacqui Kavanagh, Managing Director of Trinity Event Solutions said: “As we plan for continued growth, it is important that we are able to show ongoing process improvements while meeting the ever-changing needs of our clients. The meetings and events industry has become highly competitive and we must prove best practice, risk mitigation, and why we are the agency of choice for our clients.

“I’m delighted by all the hard work that has gone into achieving these accreditations. They are a credit to the team who have embraced improvement and change so that we can continue providing the high level of service that our clients should expect.”

Hotel and Travel Solutions (HTS), the Bromsgrove-based hotel booking agent and travel management specialist, has appointed its first apprentice and boosted the industry profile of two of its employees via leading industry bodies.

Bradley Smith has joined HTS as its first apprentice, Charlie Carvill (Conference Development Manager) has been named one of the winners of the Meetings Show’s inaugural Tomorrow’s Talent initiative, and Olivia Woolley (National Account Manager) has been appointed to the HBAA’s ‘Next Gen Board’.

Julie Shorrock, managing director of HTS says: “The leaders of the future won’t all come from universities and there are so many hard-working young people searching for their chance to break into the career of their choice, without the qualifications and experience to help them. So, at HTS we work with the careers departments of our local colleges when we have full-time vacancies available. And we’ve now used those channels to fill our first apprentice vacancy – we’re delighted to welcome Bradley to our team. 

“We’ve also placed a big focus this year on supporting our existing employees in growing their industry exposure and knowledge. By working with the associations such as the HBAA, and events including the Meetings Show, we have a fantastic chance to motivate customer-focussed potential industry leaders. And, importantly, we can put forward individuals whose innovative ideas and enthusiasm can help drive improvements for this industry’s customers.”

Speaking about what it meant to her to be nominated by HTS for the HBAA’s ‘Next Gen Board’, Olivia says: “It’s rewarding to be recognised by the leadership team at HTS, especially for an opportunity to bring the next generation’s ideas to the HBAA, while developing my own career and inspiring my peers. We’re in an industry which can struggle to attract younger talent. And now, thanks to my own team, I can help a leading industry association and its members with ideas on how to support us professionally and personally, and to retain our skills as part of diverse market.”

Speaking about one HTS’s recent visits to their students, Sarah-Jane Badger, Personal Tutor in Travel and Tourism at Heart of Worcestershire College said: “Feedback from learners was very positive and certainly made some of them think about how employable they currently are, and what areas they may need to improve in. They felt it was very relevant and informative. I certainly enjoyed the presentation and found it very interesting – I think I would have applied for the apprenticeship myself after that talk!”

Julie concluded: “The commitment and professionalism of our teams means that we’re currently experiencing a great deal of success and growth – we’re even looking at further apprenticeships soon. So, it’s right that we share it with our employees, community, and the industry through initiatives like these.”

Imago Venues at Loughborough University is celebrating after two of its venues have been awarded a TripAdvisor Certificate of Excellence.

The Link Hotel and Burleigh Court Conference Centre and Hotel have received the Hall of Fame Award, which recognises consistently excellent businesses and those who have earned great traveller reviews on TripAdvisor over the past year.

To be entered the Hall of Fame, businesses must have received a Certificate of Excellence for five consecutive years.

The Link Hotel has gained the Certificate of Excellence for the sixth year.

Emma Boynton, Head of Sales and Marketing at Imago Venues, said: “We are delighted to receive this recognition. No feedback is better than customer feedback and to receive such consistently fabulous reviews from our guests reflects our commitment to customer service excellence.”

Neela Pal, Vice President of Brand, TripAdvisor, said: “TripAdvisor is excited to announce the recipients of the 2019 Certificate of Excellence, which for nearly a decade has celebrated businesses that have consistently received positive ratings from travellers and diners on the world’s largest travel platform.

“This recognition allows us to publicly recognise businesses that are actively taking into account customer feedback to help travellers confidently experience the most highly reviewed places to eat, stay and explore.”

Recipients of the Certificate of Excellence include restaurants, accommodations and attractions that have continually delivered a quality customer experience. 

The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period.

To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.


21st May 19, UK:  The Association & Conference Forum (AC Forum) celebrated its recently launched partnership with Leading Centres of Europe on the opening day of IMEX 19.

AC Forum are partnering with the Leading Centres of Europe to create a collaborative learning experience for the organisation’s members. The first event will take place at the Scottish Event Campus (SEC) in July.

Representatives from the AC Forum and Leading Centres of Europe are all well represented throughout the event this year, and all met up ahead of the show opening.


London, UK – 21 May 2019 – CONFERENCE and events organisers can take advantage of Hilton’s centenary celebrations, with a special birthday offer at Hilton London Heathrow Airport.

It is 100 years since the first Hilton hotel opened its doors in Cisco, Texas and this year hotels around the globe are marking the milestone, which highlights the fact that the company has welcomed more than three billion guests and has set standards for hospitality around the world.

And that includes at Hilton London Heathrow Airport based at Terminal 4, which has created a special offer for conference and events organisers who want to take advantage of the hotel’s unique location and its many facilities.

The hotel – which is reached directly from the terminal by a short walkway – has created a day delegate rate of just £40 plus VAT per person*, with rooms available from £109 plus VAT.

Along with the highly competitive day rate, the hotel is also including a range of options for anyone who is organising a meeting or event which requires overnight accommodation.

Overnight accommodation in a deluxe room plus breakfast is available from £129 plus VAT, while organisers can also enjoy an upgraded food and beverage offering, with a glass of prosecco on offer to all attendees at the closing of the event.

For an additional cost exclusive use of the leisure facilities – which includes a gym, steam room, sauna and indoor pool – can also organised.

Both day delegates and overnight guests can use the hotel’s new beach terrace to host events and can also gain access to the lawn, which is the perfect spot for team building exercises.

The hotel has 398 bedrooms and suites, 15 meetings rooms and a large suite which can hold up to 350 people for drinks’ receptions, with a dedicated foyer area perfect for breakfasts or buffet lunches.

Jurgen Sutherland, General Manager at the hotel, believes that the hotel offers the perfect solution for anyone looking for a venue for an event.

“This year is a very important landmark for Hilton and we want to share our celebrations with our guests,” he said.

“We believe we’ve created an irresistible offer for events, conferences and meetings in a fantastic setting with the added advantage of first class transport links.”

*Anyone wanting to take advantage of this offer – which is subject to availability - should email or call 0208 750 0645 and quote the promo code 100 years.

Voted Europe’s Leading Airport for four consecutive years and the world’s Leading Airport hotel for two, Hilton London Heathrow Airport is superbly connected to Heathrow’s Terminal 4 via a short walkway and provides a relaxing retreat whether flying into or from London’s Heathrow Airport. To enroll in Hilton Honors and take advantage of great deals when booking direct visit:

Normal Hilton cancellation penalties apply and terms and conditions will be provided at the time of confirmation of the booking.

Leading conference, training and leisure venue Wyboston Lakes Resort has been lauded once again as a prominent industry innovator by being for shortlisted for the CHS Awards in the category Best Independent Venue/Hotel Residential & Non-Residential.

The CHS Awards recognises specific elements of venues, rather than the entire property, providing a level playing field for all entrants, irrespective of whether they are a national chain or a small independent venue. 

Director of Marketing, Louisa Watson says: “I am really delighted that the team at Wyboston Lakes Resort have been recognised at the CHS Awards this year. With all the investment made in our venue over the last 12 months, this feels really good; 2019 is turning out to be a great year for the Wyboston Lakes team.”

The winners of the CHS Awards will be announced at the Royal Armouries in Leeds on Thursday 6 June.

While Wyboston Lakes Resort has been established for many years as the UK’s largest independently owned single site specialist venue, the quality of its facilities and overall services has been recently and consistently enhanced through a comprehensive multi million investment programme. Its two-residential conference and training venues, the Woodlands Event Centre and the Willows Training Centre, have been extensively improved to enable the company to offer a uniquely wide choice of facilities, services and delegate packages for conferences, meetings and training events.

The Woodlands Event Centre has completed a £3m investment, creating a stylish and inspiring event centre for now and for the future. It’s fully equipped with the facilities and technology to meet the needs of the latest generation of delegates and event organisers and has the capacity and flexibility to suit every type of event and the latest event trends.

Equipped with the latest Audio-Visual technology, the venue provides inspirational meeting areas, including a main conference room that seats 620 delegates’ theatre style or 380 cabaret style, with creative flair and movable walls to expand event options.

An exciting range of food options, including the Mediterranean inspired Olive Restaurant and the informal Cedar Bar, have also been created. Providing a modern twist on the traditional servery, the new Food Market provides a variety of international street food dishes.

Users of both venues benefit from sector leading 1.3 GB broadband network, believed to be the most powerful available in any specialist conference venue in the UK. The improved broadband facility has brought a completely reliable Wi-Fi service in all working, residential and rest areas, which is free to all conference clients and delegates.

For more information, please visit

20th May 19, UK: Twickenham Stadium has announced the appointment of Jennifer Church to the venue’s sales team. Jennifer joins the team as Sales Manager, supporting the business handle the increased interest it is enjoying in the wake of the recent East Stand launch.

Jennifer joins the business from Searcy’s where she was Exclusive Events Sales Executive, picking up experience working across the businesses over her two-year stay. She joins the Twickenham team as it continues to grow its meetings and events business.

“We are delighted to have Jennifer join us at Twickenham.  Already she has proven a great fit for our team; her personality and skills complementing those of her of colleagues,” comments Adrienne Tilzey, Sales Office Manager, Twickenham Stadium. “For me Jenny’s energy, determination to get stuck in and her obvious passion to get it right for our customers equals exciting times ahead! “

“I couldn’t be joining Twickenham at a more exciting time,” commented Jennifer. “The East Stand is stunning, and it’s contributing to a wider and more impressive events destination in the stadium. The demand is really high, so I’m looking forward to working with some amazing events and giving them a home here at Twickenham.”


One of Bury St Edmunds’ best loved venues is encouraging bookers to step outside and mix business with pleasure this summer.

From mid-May until the end of August the Grade I listed Athenaeum is offering a special Summer Time package to corporate clients.

And along with room hire, wifi, refreshments, stationery, and pre-bookable parking, delegates will be given a picnic lunch in the nearby Abbey Gardens.

The venue’s catering and events partner, Sodexo, will pack hampers with a selection of finger sandwiches, mini sausage rolls and crudités with hummus.

There will also be miniature scones with clotted cream and jam, chocolate brownies and Pimm’s jelly pots with fresh strawberries and delegates can choose a soft drink, such as Appletise, water, fruit juice or elderflower pressé.

The venue will also provide picnic blankets so, instead of lunching indoors delegates can enjoy the acclaimed surroundings of the historic gardens.

The Athenaeum’s summer Day Delegate package costs  from £32 plus VAT per person  and details can be obtained by calling 01284 758380, emailing  or visiting

For full details of Summer Time offers at other Sodexo venues, call the central enquiry hub on 0845 6055 699, email Venues& or visit


As part of its drive to support and nurture young talent in the meetings and events industry, The Meetings Show has celebrated ten of the brightest up and coming event professionals at a celebratory lunch.

The winners of the show’s inaugural Tomorrow’s Talent initiative were invited to attend the celebratory lunch along with members of the judging panel – deputy editor of M&IT magazine Paul Harvey, VisitBritain’s Fiona Macdonald and head of marketing and PR at DRPG Ryan Curtis-Johnson; and representatives from the show – executive vice president/group publisher of the Meetings Group at Northstar Travel Group David Blansfield, commercial director Ross Barker and account director Jack Marczewski.

Held in the private dining room of the Osteria Restaurant by Searcys London at The Barbican, the lunch was a chance for the winners to not only celebrate their achievement, but to share their thoughts on the industry and offer ideas to shape the future of The Meetings Show.

The winners were chosen for excelling across a variety of fields, including their achievements to date, ability to face challenges, drive and ambition, engagement with the wider industry and the future impact they could make.

The 10 winners are:

  • Ashley Rowe, IET
  • Charlie Carvill, Hotel & Travel Solutions
  • Charlotte Kain, 99 City Road
  • Dominika Zaton, Abbott
  • Gracia Kabongo, Association of Colleges
  • Jade Woodall, BCD
  • Joonas Ahola,
  • Max Klein, Diabetes UK
  • Shannon Barrow, Unicorn Events
  • Stephanie Utting, emc3

Fiona Macdonald, senior manager of business events at VisitBritain, said: “It's a great honour to be a judge of Tomorrow’s Talent; the entries were of a really high standard and it’s clear there’s a lot of great young talent in the industry. What I was most impressed with was those who were focused on a higher purpose, whether it was advancing the cause of their clients or their own organisation, or in the community they’re holding their events in.

“We had a great discussion at the lunch about what attracted them to the industry, and how the events industry can help young talent get their footing through education and development. I’m really looking forward to working with them over the coming months as we can, together, push what a wonderful industry events is to work in.”

The Tomorrow’s Talent winners will now have the chance to attend The Meetings Show 2019 as a VIP, including tickets to the pre-show conference and hosted buyer welcome reception, and will be invited to attend further networking events and discussions to support the show’s advisory board in steering the future direction of the show.

Taking place on Wednesday 26 and Thursday 27 June at Olympia London, The Meetings Show will bring together more than 4,500 industry professionals for two days of meeting, networking and learning.

Visitor registration for The Meetings Show is open now – visit

In partnership with leading tech sector media outlet WIRED, Barbican Business Events is presenting a special one-day multi-layered learning experience, exploring what the future holds for artificial intelligence and how it will shape our lives on 15th June as part of London Tech Week.

Artificial intelligence (AI) is predicted to be the fourth industrial revolution and the technology is already touching our lives and work, not least in the events industry, where machine learning is increasingly being applied.

Through talks and demonstrations, WIRED Pulse AI at the Barbican will explore a range of topics including AI’s effect on creativity, the ethics of algorithms and why more and more businesses are putting decision-making into the virtual hands of AI.

Presented by editor of WIRED, Greg Williams, and including a special music performance by Reeps One, WIRED Pulse AI at the Barbican will feature an interactive Test Lab and eight high-level keynotes from thought-provoking disruptors including:

·       Cassie Kozyrkov, Google’s Chief Decision Scientist

·       Marcus du Sautoy author of The Creativity Code

·       Vishal Chatrath from

·       Terah Lyons from Partnership on AI

·       Sandra Wachter from Oxford Internet Institute

·       Lucy Yu from FiveAI

Jackie Boughton, Head of Events at Barbican comments: ‘AI is changing the way we work and deliver not just events but a whole variety of commercial services. This event will explore so many different aspects of AI and consider the many ways it can help us become more efficient, deliver more effectively and above all else support our clients in new and inspiring ways.’

Open to all, WIRED Pulse AI at the Barbican takes place at the end of London Tech Week and tickets include entry to the Barbican’s major summer exhibition AI: More Than Human, which features works by a variety of artists and scientists including Massive Attack, Es Devlin, teamLab, Lawrence Lek, Joy Buolamwini, Mario Klingemann, Kode9 and Neri Oxman.

Event professionals enjoy a 10 per cent discount on standard tickets by applying the promotional code BBE10 when booking via



News archive