Trinity Event Solutions successfully secures ISO 9001, ISO 14001 and ISO 27001
Trinity Event Solutions, the Stamford-based venue-find and event management agency, has been awarded three ISO certifications, demonstrating compliance with proven international business practices and appropriate standards.
Awarded by Alcumus, Trinity Event Solutions has completed the complex auditing process for each of its three ISO certifications as they strive to provide a service that continues to be reliable, secure and of high quality.
Jenny Harding, Operations Director of Trinity Event Solutions, who managed the end-to-end process of the ISO auditing, said: “Our customers value and praise our services and we wanted to go a step further and give them the assurances that our quality and standards are on the same level as bigger agencies giving reassurance to our clients. At the same time, ISO standards help us compete with those bigger agencies for new business, at a time when professional procurement departments play a big role in tender processes. Each ISO process is demanding on its own, but we decided to go for all three at once. It meant we could speed up the certifications by aligning and combining aspects of the management review for all standards. And importantly, we used it as an opportunity educate and inform our teams on the importance of ISOs and associated standards.
“We’ve seen an increase in employee engagement as we’ve streamlined our teams’ processes and defined key roles and responsibilities. It’s allowed individuals to take ownership of key projects that support our business objectives, our clients, and their own personal development.”
The ISO 14001 centres on improvement to environmental management efforts, and ISO 9001 on quality. Trinity Event Solutions demonstrated these by continuing to work with IIP standards where the team are fully trained and engaged with the ethos. Trinity has a comprehensive Social Responsibility policy that has been in place for many years and the assessors were impressed by the level of initiatives already in place on the environmental impact from a small company, such things as the Triple Challenge and other charitable activities.
Additionally, by undertaking the ISO 27001, Information Security Management certification, Trinity has invested in risk management by creating a framework of policies and procedures that includes all legal, physical and technical controls.
Jacqui Kavanagh, Managing Director of Trinity Event Solutions said: “As we plan for continued growth, it is important that we are able to show ongoing process improvements while meeting the ever-changing needs of our clients. The meetings and events industry has become highly competitive and we must prove best practice, risk mitigation, and why we are the agency of choice for our clients.
“I’m delighted by all the hard work that has gone into achieving these accreditations. They are a credit to the team who have embraced improvement and change so that we can continue providing the high level of service that our clients should expect.”