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The CHS Group has announced the arrival of three new senior team members, as the business continues to grow in line with its ambitious new strategy. #teamCHS is delighted to announce the arrival Roxanna Malik as Operations Manager, Rebecca Stenson as Marketing Manager, and Debbie Walker as Business Development Manager to the team.   

Roxanna joins the CHS Group having previously worked as a freelance event manager, as well as within Harrogate Convention Centre, and will take on the position of operations across the group’s events portfolio. Meanwhile Rebecca brings experience from outside of the industry to the group, having worked more recently in the services sector. She joins with the remit of supporting all of the group’s events. Finally, Debbie brings with her a wealth of experience across the travel and hospitality industry, working for AAA magazine, Hibu, Thorns and Johnsons Coach & Bus Travel, before arriving at CHS Group with the specific remit of the company’s new event; CHS Birmingham.

“We’re really delighted to welcome Roxanna, Rebecca and Debbie to the team, it’s an exciting time to be joining the business, and we couldn’t wish for the right blend of personality, experience and ambition to match our own,” commented Emma Cartmell, CHS Group’s CEO. “Following a rigorous application process, they are now immersed in our onboarding programme which includes understanding our vision and values as well as processes and procedures”

The announcements are a continuation of CHS Group’s ambition following the announcement last month of its three-year strategy and the launch of CHS Birmingham. Roxanna, Rebecca and Debbie will each fill senior management positions with the ambition to grow the company’s event portfolio and continue to execute the events with the same values that have made CHS Leeds so successful.  

Last month, CHS Group announced its strategy and vision for the business. The creation of CHS Birmingham is the first in a number of new initiatives to be launched by the group over the next 24 months. 



BMA House recently conducted research into Christmas gifts from 375 organisers and suppliers across the industry.   

Despite a disappointing 17% of respondents saying they send cards and gifts with no consideration for the environment, the majority give something that is not only positive for the recipient but also the wider world: 

·       23% - sustainable Christmas cards

·       11% - sustainable gift

·       18% - charitable donation

·       10% - electronic Christmas card 

These results clearly show that the majority of organisations are thinking about their environmental impact when it comes to Christmas wishes.  This represents a great opportunity for suppliers of sustainable gifts, as it is clear that people want to give in a responsible way. 

This year BMA House for example has given away nearly 100 Christmas tree seeds and planters.  These sustainable gifts are free of plastics, easy to post and create a long-term link and memory for the recipients.  The custom branded Christmas Tree Desktop Garden Tube is made from recycled brushed aluminium and is supplied with an innovative seed ball that will germinate in around 7-14 days. The seeds consist of 'Fraser Fir', scientifically known as Abies Fraseri which is a popular Christmas Tree as it is fast growing. 

“It is so pleasing to see the growing positive attitude to responsible giving,” comments Kat Winfield, venue manager at BMA House.  “Despite so many positive messages for goodwill and happiness, Christmas can also be a time of needless waste.  Seeing so many organisations take a positive step is wonderful news and bodes well for the future.” 

The 375 respondents described themselves as:

·       208 event organisers and buyers

·       144 events delegates or attendees

·       23 event suppliers / industry partners 

For further information on holding sustainable events at BMA House, please contact the events team on 020 7874 7020 or visit 




Lime Venue Portfolio has pledged its support to FareShare, the UK’s largest charity fighting hunger and food waste as part of its ongoing CSR commitments including tackling food waste.  

FareShare redistributes surplus food to local charities, who then turn it into meals for less fortunate or vulnerable groups.  

To mark the beginning of the partnership, which will aid the charity throughout 2020, members of the Lime Venue Portfolio team volunteered time towards sorting, packing and distributing food around the country in the run up to the festive season.  

Last year FareShare redistributed nearly 21,000 tonnes of food that would have otherwise gone to waste, enough for 46.5 million meals. The charity operates across the UK, reaching nearly 2,000 towns and cities through its 21 regional centres. 

Nichola Wilson, Corporate Partnerships Manager, FareShare, said of the partnership: “We are delighted to have been chosen by Lime Venue Portfolio as their 2020 Charity Partner. They’ve already helped us so much by organising two groups of volunteers to come to our regional centres. We’re really looking forward to the year ahead working together.”  

“FareShare is an amazing group of people, who do amazing things in the world, we’re absolutely thrilled to support them,” commented Jo Austin, Sales Director, Lime Venue Portfolio. “As a brand we’ve talked a lot about food waste, but also the wonderful, life enhancing moments that can be created through good food and regular meals. FareShare are fighting hunger in this country, using surplus food, and giving needy people a basic human right. It’s a brilliant initiative, which we’re delighted to be involved in.” 

Earlier this year, Lime Venue Portfolio launched the hashtag #FORO, Fear of Running Out, as part of a cross-industry initiative to reduce the over ordering, and subsequent wastage, of food within the meetings and events industry.  

Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with Primehotels Oy for the first Hyatt property in Finland. Expected to open in 2022, the 224-room Grand Hansa Hotel will become the first The Unbound Collection by Hyatt property in the Nordics as the brand enjoys continued momentum across Europe.

Incorporating references to Finnish folklore and mythology, Grand Hansa Hotel’s historical façade will represent the city’s fascinating past. Combined with Helsinki’s vibrant atmosphere, the hotel will provide independently minded guests with one-of-a-kind experiences reflecting The Unbound Collection by Hyatt brand ethos. Prior to its opening, the hotel will undergo a renovation leading to the development of 224 upscale guestrooms and a newly built entrance. The large ground floor space will allow for significant food and beverage offerings, as well as extensive conference and meeting facilities.

The Grand Hansa Hotel will benefit from the strong demand of both business and leisure travellers to Helsinki with forecasts predicting 30 million passengers by 2030. Strategically located opposite of the Central Railway Station and only a 30-minute train or taxi ride from the award-winning Helsinki Airport, business travellers will be in the immediate vicinity of key industries and Government entities, including the University of Helsinki’s central campus. Leisure guests will also benefit from being within a five-minute walk from nearby shopping outlets and tourist attractions such as the Helsinki Market Square and Finnish National Theatre.

“We are thrilled to see the development of Grand Hansa Hotel in the Nordics as Finland is an important market for us,” said Guido Fredrich, Hyatt's regional vice president of development for Europe. “We are excited by the growth we have seen in Helsinki’s tourism sector in recent years. The region’s rich history and distinct culture make The Unbound Collection by Hyatt brand a natural fit for Grand Hansa Hotel, as we grow our brand presence in the European luxury market.”

“We are thrilled to be working with Hyatt for their first hotel in Finland,” said Tomi Peitsalo, CEO of Primehotels Oy. “As an internationally trusted brand, we believe Hyatt represents the perfect fit with Primehotel’s growth strategy. Together with our expertise and great reputation, we will successfully bring this historic building to life.”

“We are committed to building a sustainable Helsinki today, for tomorrow,” said Antti Kerppola, CEO of Ylva, the owning company of Grand Hansa Hotel. “Together with Hyatt and Primehotels Oy we will be able to deliver a prestigious development with high-quality services that our city deserves.”

Grand Hansa Hotel will become the eighth addition to the expanding The Unbound Collection by Hyatt portfolio in Europe. It will join the Hôtel du Louvre in Paris, Párisi Udvar Hotel in Budapest, Hôtel Martinez in Cannes, Nish Palas in Istanbul, Sofia Barcelona in Spain, Hôtel du Palais, Biarritz and the recently opened Great Scotland Yard Hotel in London.

arrangeMY are proud to announce the acquisition of Droitwich based Frontline Venues. The acquisition will inject arrangeMY’s industry leading IT and online solutions to frontlines already exceptional service and care.

Nick Scott Managing Director of arrangeMY said: "We welcome all frontlines clients and suppliers into the ever growing arrangeMY family. Over the last 10 years Frontline has built a great reputation within the industry based upon exceptional service and care. While arrangeMY already echo these service levels we hope to add significant value to our customers by utilising the wide range of technology and additional services that we provide”.

Existing Director Angela Kingett explained "in arrangeMY we have found a professional like-minded company that can assist our clients in areas we couldn’t support.

Obviously, it was really important that I felt comfortable and 100% confident in the agent taking over from where we left off as my customers already know I am passionate in providing exceptional service and going the extra mile.

Having a great relationship with arrangeMY for many years made that decision easier and honestly speaking I knew it had to be them!  They have helped make the transition so easy and they are such a great team to work with. 

The Nottingham Belfry has undergone a £1.5 million refurbishment, which includes the transformation of its 120 bedrooms, a complete renovation of both the lobby and Oaks bar area, as well as its conferencing and banqueting facilities. The re-brand sees the hotel become the third Delta by Marriott property in the UK.

Situated on the edge of Nottingham city centre, the hotel offers 120 spacious bedrooms, a spa with an indoor pool and an atmospheric restaurant, bar and outdoor terrace area.

Michael Stenson, General Manager of the Delta Hotels by Marriott Nottingham Belfry, commented: “The Nottingham Belfry is a fantastic base for guests who require convenient access to the city, both for business and pleasure, but who also want to stay at one of the city’s finest hotels. From corporate functions to weddings, attention to detail and providing excellent guest experiences has always been our focus and will remain so now we have rebranded. 

“We pride ourselves on being one of the region’s largest conference venues, with the capacity to cater for up to 700 delegates, and our rebrand is set to keep us top of the list for Nottingham event organisers. We anticipate the hotel will attract more business travellers, who will be drawn in by the globally recognised name, as well as stays generated from Marriott Bonvoy members, Marriott International’s travel programme.”

With Delta Hotels by Marriott’s focus on elevating the finer details, guests can expect to enjoy fast and free Wi-Fi, modern fitness centres with state-of-the-art cardio equipment, and convenient dining options including the Delta Bar.

Dear Partners,

These are the election lines that seems to be appropriate following the results of the General Election:

The Events Industry has worked successfully with the Conservative Government to raise the profile of the Industry and have its contribution to the economy properly recognised. I am confident that this good working relationship will continue to grow.  

The BVEP, providing a unified Industry voice, will step up its efforts to promote the benefits of a strong Events economy to the economic and social well-bring of the UK. 

Through the Events Industry Board, we will continue to offer guidance to Ministers as to how best the industry can support Government objectives of making Britain the leading European Nation for Business Events. 

We are a £70 billion Industry employing over 700,000 people delivering growth, jobs and opportunities.  

In a post Brexit Britain, the Events Industry has a unique role in facilitating trade, growing exports, disseminating scientific research, attracting inward investment, improving productivity, creating community cohesion and driving the visitor economy. 

In addition, Events engender creative enterprise and stimulate innovation, cause positive social impact and heighten Britain’s soft power across the world. 

As the new Government fashions its policies and gets ready for business, the Events Industry stands ready to deliver.

Best regards,


Hyatt Hotels Corporation announced today that a Hyatt affiliate has entered into a franchise agreement with H176 Reykjavik ehf,a fully owned subsidiary of Icelandic real estate company Reitir fasteignafélag hf, to open the first Hyatt Branded Hotel in Iceland. Expected to debut in 2022, the 169-room Hyatt Centric Reykjavik will bolster Hyatt's lifestyle portfolio and the Hyatt Centric brand's presence in Europe.

Hyatt Centric Reykjavík will offer modern accommodations, three food and beverage outlets, including a pop-up rooftop bar overlooking Iceland’s dynamic capital city, and approximately 2100 square feet (200 square metres) of meeting facilities. With a high proportion of adventurous travellers exploring the Icelandic countryside, Hyatt Centric Reykjavík will boast its own car park for guests to use. Staying true to the Hyatt Centric brand experience, guests will have access to a passionate hotel team, ready to provide local expertise and insider knowledge, ensuring they never miss a moment of adventure.

The hotel will be situated on Laugavegur, the main street of Reykjavík, located east of the city centre in an area seeing rapid growth. The building will be a redevelopment of what locals know as the former headquarters of the Icelandic National Broadcasting Service. A 40-minute drive from Iceland’s main international airport and a 10-minute walk to the city centre, Hyatt Centric Reykjavík will serve as the perfect launch pad for guests wanting to explore the breathtaking natural beauty of “The Land of Fire and Ice.”

“Over the past year we have spent a great deal of time understanding the Nordic market and getting to know the hotel developers and owners in Iceland. Hyatt Centric Reykjavík will mark the first Hyatt hotel in Iceland, an important milestone for us,” said Peter Norman, senior vice president of development, Hyatt. “Hyatt Centric Reykjavík not only demonstrates our unprecedented growth in the upscale lifestyle segment in Europe, but also our commitment to expand Hyatt's brand footprint in a market currently dominated by independent, regional players.”

“We are thrilled to be working alongside Hyatt to bring the first Hyatt hotel to Iceland and the Nordics as a whole. Our experience in the Icelandic market and Hyatt’s unique, personalised approach to development is the perfect combination to develop a distinct offering in the city,” said Guðjón Auðunsson, CEO of Reitir fasteignafélag hf. “With travellers staying in Iceland for an average of five to eight nights all year round, Hyatt Centric Reykjavík will be the ideal base for guests wanting to enjoy a lifestyle hotel whilst taking in the stunning scenery, whether on a hike in summer or while viewing the Northern Lights in winter.”

Hyatt Centric Reykjavík will join the growing Hyatt Centric portfolio in Europe with Hyatt Centric La Rosière, Hyatt Centric Milan Centrale, Hyatt Centric Murano VeniceHyatt Centric Gran Via Madrid, Hyatt Centric Levent Istanbul and the newly opened Hyatt Centric The Liberties Dublin.

For more information on the Hyatt Centric brand and its range of properties worldwide, visit




Serviced Apartment agent SilverDoor is delighted to announce that, following much hard work and dedication from its teams, the business has been accredited in both ISO 27001 and ISO 9001.

In obtaining these certifications, SilverDoor joins a very small group of businesses in the serviced apartment sector to demonstrate compliance with a strict set of expert guidelines, and demonstrate exceptional quality and information security across all its offices, processes and business management systems.

With offices in London, Lancaster, Singapore, Denver and Hyderabad, it's crucial to demonstrate consistency of service across global operations. Preparing for ISO Certification has helped the business to ensure that clients receive the same high level of service wherever their enquiry is received.

It is this seamless, high quality service that makes SilverDoor the world's leading provider of serviced apartments and why it continues to be head and shoulders above the competition.

Technology Director Hanish Vithal said of the ISO 27001 accreditation:

“SilverDoor's implementation of an Information Security Management System (ISMS) based on the recognised IS0 27001 standards and best practices continuously preserves the confidentiality, integrity, and availability of our clients’ and suppliers' data. All our clients and suppliers have our assurance that all security risks are adequately managed and data privacy and security remain our top priority and focus.”

Head of Operations Wesley Shelling said of the ISO 9001 accreditation:

“We're working with a lot of major multinational corporations who are at the very top of their game; they expect us to be at the top of ours too and this demonstrates that we are. We're always looking to be the best that we can be. Working to ISO standard 9001 ensures we have the right mechanisms in place to regularly review our processes and look at everything we do with a mindset of continually improving.”





Hotel and Travel Solutions (HTS), the hotel booking agent and travel management specialist, has welcomed six team members following a period of growth. New roles include the appointment of Amy Bewley to the new senior role of account management and implementation director, to include management of conference and events customers.


The team of 31 will help manage the needs of existing customers – including increased conference business – and new multiple customers after the company contracted significant new wins from industries including the education and manufacturing industry sectors.


Juliet Wedderburn, business development director of HTS says: “We champion the best possible solutions tailored and flexible to suit clients’ strategic objectives. While we offer fantastic technology, which is feature-rich and mobile friendly, our clients still value the high-end service provided by our teams. Combined with our bespoke data insights and analysis, this offers a comprehensive and compelling solution which is attracting and keeping customers.”


Julie Shorrock, managing director of HTS concluded: “We’ve had an exciting year and our success means we have been able to welcome Amy, a strategic leader, to focus on building further positive relationships and supporting our conference team with its growth from existing customers. I’m proud of our ambitious and committed professionals - it’s their passion and collaborative approach to every customer’s needs which means we’re winning and retaining business!”




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