Skip to main content


You are: home > news archive > 10/2021

Gareth Warnock, De Vere’s Group Sales Director, talks about the benefits of getting the team together at De Vere

Gareth Warnock, De Vere's group sales director has spoken about the benefits of getting the team together in person, and with properties from Central London to Nottingham, The Cotswolds to Surrey, De Vere’s collection of well-connected, inspiring venues are the ideal place to collaborate and plan for 2022.

After months of home working and with 2022 just around the corner, now is the time to get the team together to set the strategy and direction for the coming year.

Whilst hybrid and remote meetings may have become the norm for many during the pandemic, nothing quite gets the creative juices flowing like getting the team together in-person to co-create and set out business strategy. A recent study by HubSpot found that remote meetings generate on average 10.43 ideas, while in-person meetings generate an average of 13.36.

Holding your session away from the office has its benefits too; it’s been reported that middle managers spend, on average, 35% of their time in meetings, using the same environment can get tedious, so getting the team together off-site will improve communication and enthusiasm.

If you choose the right venue, the chances are it’ll have better technology than your office, so if for any reason there’s a team member who can’t make it to the session, you can rest assured there’ll be no inconvenient Wi-Fi outage at De Vere. You will often also have access to things like smart whiteboards, AV technology, super-fast Wi-Fi and projectors which you may not have access to in the office, as well as on-hand tech support to help with any technology issues; something we’ve all missed when working at home. 

But not all great ideas come out of the meeting room; by adding a private dining experience or teambuilding activity onto your event we can provide a creative environment which promotes problem solving and concept creation.

With properties from Central London to Nottingham, The Cotswolds to Surrey, De Vere’s collection of well-connected, inspiring venues are ideal for getting the team together to plan for 2022. With each property having acres of grounds to explore, the latest technologies, healthy menus and COVID-19 safety measures in place, you’re sure to find the ideal location for your event.

And with De Vere’s new cloud-based meeting and events booking platform, Smart Booker, you can check live availability across a number of properties; search, filter, and book event spaces in one simple process; and book meetings on the go with the fully mobile optimised system.

Logo, company name</p>
<p>Description automatically generated


Wyboston Venue Management – a new specialist service to help venue and hotel owners make the most of meetings and events business


Wyboston Lakes Resort has launched Wyboston Venue Management to help venue owners make the most of meetings and events business opportunities.

Steve Jones, Managing Director of Wyboston Lakes Resort explained: “Our new service is designed to suit the needs of venue owners and investors who feel they need an experienced operator to help them achieve their objectives in the MICE sector or those who have a business that needs re-focusing and revitalising, or owner directors looking to step back from the business.

“We have an award-winning senior management team with superb experience both at Wyboston and in previous roles in generating increased revenues, transforming venues to be ready for the latest generation of planners and delegates and in maximising their green credentials. The fact that last year we were chosen to host one of the government organised pilot events to test Covid security measures is a strong testament to our operational standards.

“They can bring their expertise to a venue and replicate what they have achieved here at a fraction of the time and cost that it would take with a new team.

“From assisting to operating on a full management contract, we can work with any organisation which shares our values and commitment to high standards and quality of service, looking after clients, delegates and staff. We are focused on long term agreements where we can add the maximum value to those we partner with.

“There are many companies who offer a similar outsource service in managing hotels but very few that specialise in a management service specifically for venues operating in the MICE sector. With our team’s expertise we are already generating considerable interest.

Kilianne Clegg Promoted to Head of New Business

Always keen to develop and support their staff, Inntel is delighted to announce another promotion from within its own ranks.

Kilianne Clegg joined the team in 2017 in her role as a Business Development Manager. Kilianne has achieved incredible success in not only securing new business for Inntel, despite the challenges of COVID, but also setting up the new business pipeline structure. Kilianne has nurtured and strengthened existing business relationships, becoming a voice of reassurance in changing times, in addition to her incredible new business record.

Inntel’s ethos rewards effort and loyalty, creating a culture where its team members feel valued and appreciated. Kilianne was therefore offered a promotion to Head of New Business, making her a member of the Inntel management team, as of 5th October 2021.

Inntel’s Managing Director, Douglas O’Neill said: “It has been a pleasure watching Kilianne develop in her role as Business Development Manager, proving that she is a vital member of our sales team. Her promotion to Head of New Business and her position as a member of our management team will enable Kilianne to continue to grow and have a positive impact on our business. She has shown incredible resolve through the pandemic, not only supporting our existing clients, but securing new business during difficult times. I know that she will go on to achieve even greater things in her new role.”

Kilianne Clegg said: “I can’t wait to get started in my new role as Head of New Business, working alongside such a great team. COVID has forced us to overcome unforeseen challenges and consider new ways of working, but as always, Inntel has been proactive and adaptive. I look forward to working on more positive improvements for our business and our sector.”

With a client portfolio that boasts many big names from a diverse range of sectors, Inntel is leading the way when it comes to corporate accommodation, travel, meetings and events services. As the largest independent service provider in their sector, their reputation for environmental commitment, advanced technology and customer care is respected throughout the industry.

Kilianne’s focus for the remainder of 2021 will be her new business plan, with a view to prepare the business for an exciting year ahead.



Logo, icon</p>
<p>Description automatically generated


HBAA, the trade association for the Meetings, Events, and Accommodation Industry, has introduced its new identity at a Members & Partners Meeting today.

beam represents the business events, accommodation, and meetings sector. This new name begins a new chapter for the association that is based on the solid foundations of the last 24 years. Underpinned by the Association’s four pillars, Resilience, Innovation, Ethics, and Quality, it will ensure that the association remains relevant and sustainable for the future.

The board has, through member and peer engagement, for some time recognised the need for change and the need to have an identity that truly represents the span of membership today and tomorrow, as well as continuing to be at the forefront of the industry in future. The new identity and plans for extensive changes are the result of extensive research.

Members of beam will benefit from being part of a wider community with tools and content accessible to members, as well as strategic partnerships developed to aid members’ business growth. With membership being for both agencies and venues, this change ensures that both sides of the sector are truly represented, respected and encouraged to do business together, for the benefit of the end customer.

beam represents an industry in need of shared learning, best practice and behaviours and a louder voice in government; the association creates a meeting place and a network for all members to unite as a community, for the ongoing development of our sector and to address these needs.

To fulfil beam’s mission, the association will be launching three new board positions: Industry Relations Director, Next Generation Director, and Content Delivery Director. The Industry Relations Director will serve as a primary face of the Association to attract and retain members and garner support for events, and special initiatives.

The Next Generation Director will serve as a primary face of the Association to attract, retain and recruit next-gen talent as the emerging faces of the industry and future leaders, and will provide a new outlook on industry matters and the direction of the association, from different angles.

The Content Delivery Director will serve as a primary role to ensure that the Association curates authoritative, knowledgeable and forward-thinking content across all channels,

Beckie Towle, HBAA Marketing Director and Founder of Events Raccoon commented: “beam will shine a light on our industry and on its members. It will be outward facing into the industry and to government, collaborating and striving for a united voice.

beam will continue to champion change and lead the debate on key issues that will impact our industry, with macro environmental issues at the forefront, with clear collaboration pathways across the sector, while creating the industry leaders of tomorrow.

“Our new identity gives us real purpose and true representation of our membership.

“Our members remain the core of our success and like all businesses we have had to change to ensure we survive and have a prosperous future. We have big ambitious plans and need an identity that represents us, to showcase our vision.

Angie Mason, founding member of HBAA added: “As a founder member of HBAA, and having enjoyed the opportunity to contribute to its long-term development, I am delighted that the Association continues to go from strength to strength with the transformation to beam

“All good things evolve to become their best and this is a perfect example. Our industry thrives on best practise, learning and networking and these are the areas in which beam will lead. It will continue to be the voice of its members on a wider stage and lead the way for the continuing transformation of the business events, accommodation and meetings sector into the future.”

Over the coming months beam will unveil further details of the strategy and vision, as well as the membership benefits that it will offer and provide.

Sian Sayward, HBAA Governance Director and Director of Commercial Partnerships & Projects at Inntel, said: “Today is just the start of many changes, the start of the journey of transformation as we continue our work to widen the membership, to deliver the benefits of membership to our members’ businesses and make our voice louder.

beam is the new shining light of the industry”.


The M&IT Awards is widely seen as the most prestigious event of the year for the hotel industry, organised by the Meeting & Incentive Travel magazine. The awards ceremony brings together all sectors of the industry to reward excellence in service, they are completely independent and voted for by customers.

Park Regis Birmingham opened its doors in 2016 and has continued to establish itself as one of the city’s most luxurious hotels.

John Angus, Managing Director of Switch Hospitality Management Group said “This is a fantastic achievement for Park Regis Birmingham, to win Best UK Hotel is true recognition for our amazing team. Not only is Switch Hospitality Management the number one place to work in Birmingham, Park Regis Birmingham is now the number one hotel in the UK.

I would like to congratulate all of the finalists, The Celtic Manor, Chewton Glen, The Belfry Hotel & Resort, Cliveden House, Four Seasons Hotel Hampshire and Hope Street Hotel Liverpool and also thank our wonderful team and of course our fantastic clients.”

For more information about Switch Hospitality Management visit

For more information and to book the Park Regis Hotel visit:


Wyboston Lakes Resort sees demand for events surge for 2022, well ahead of pre-pandemic years

Bookings for conferences, meetings and training events at Wyboston Lakes Resort for 2022 are currently over 140% ahead of 2019, alongside a record number of large events from leading pharmaceutical companies taking place this Autumn.

According to the Bedfordshire-based venue, other sectors that are proving buoyant and the keenest to return to in-person events include government (and associated bodies); associations; professional services, technology, education and training providers, financial services and construction.

There is also a clear trend for short lead times in 2021, even for relatively sizable events.

These findings are backed up by the latest statistics from Trinity Event Solutions that show pharmaceutical event bookings have increased for the agency by 476% in 2022 compared to this year, followed by the finance and insurance industry, which is up by 21%. New business has increased by 266%, compared to 2020, and is up by 14% on 2019.

Richard Smith, Sales Director at Wyboston Lakes Resort, said: “Business is back with a bang. Currently, the market can be split into two: very short lead times for good quality events for 2021, and excellent longer lead bookings for 2022. In August for instance, we confirmed significant volumes of events for September and October at almost three to four times the level we’d normally expect. Our provisional base to year-end is well over 200% more than previous years.

“While it is great to see rapid recovery, it is much more important to see stable growth throughout 2022. Clients now seem confident to book further out. We have benefited from being very proactive throughout the crisis in terms of marketing and business development and the huge recent investment in transforming both of our conference and training centres. As a result, our enquiries have stacked up well during the whole of 2021. Year to date our enquiry values are at 96% of what we’d want in any normal year, which means we’ve kept on converting throughout the year.

Smith added: “However, we do know that there is still a huge amount of work to do to secure the best outcome for both 2021 and 2022. We are also seeing that clients understandably want reassurance over contract clauses and the ability for us to run safe events not just in 2021 but into 2022.

“But overall, it is great to see that our recovery plan for events post pandemic is proving very successful and producing exciting results.”

For more information, please visit

Our beautiful continent awaits to welcome you once more

We are absolutely thrilled that Africa is open once more for exploration across this incredible and diverse continent. As South Africa and Botswana are both removed from the UK’s ‘red list’, embark on a long-awaited trip of a lifetime… An opportunity to reconnect with those closest to us, to touch the soil of Africa once again and to feel the warmth of the African sunshine.

Our guests’ wellbeing and wellness of the spirit has never been so important. With this in mind we have carefully crafted experiences to touch the soul and enrich the heart, whilst ensuring that our stringent safety and sanitation protocols are at the heart of our operations.

This is truly such a special time of the year and, with the positive news of the vaccine rollouts and the end of winter around the corner, the arrival of spring signals new hope and new beginnings for us all.

Come and discover, whether for the first time or returning home to one of our beautiful destinations and properties, and explore the serenity of the Cederberg Mountains at Bushmans Kloof where the surrounding wilderness is currently carpeted in a magnificent display of spring flowers. The iridescent sunrises over the ocean at The Oyster Box and sunsets at The Twelve Apostles set the sky aflame in a beautiful carnival of colour, while Xigera Safari Lodge in Botswana is pioneering the art of safari amidst the beauty of the Okavango Delta.

Our family-owned vineyard, Bouchard Finlayson in the Hemel-en-Aarde valley (Heaven and Earth), Hermanus, is also a beautiful destination for world-class wines and indigenous ‘fynbos’.

We hope to provide inspiration below as you begin to plan your travels around our continent once more. Our teams are waiting to welcome you and ensure you have the most special, memorable and safe stay with us…


 It has brought great joy to all of our teams to see our hotels busy with guests once more, which is why we are delighted to share the news of the 2021 Condé Nast Traveller Readers' Choice Awards. This year’s results are really a testament to our teams who have passionately cared for our hotels throughout the last 18 months and beyond, and we are so thankful for our loyal guests and partners who voted for us.

We are proud to have been honoured with the following accolades:

The Chesterfield Palm Beach: The number 1 hotel in Florida
• Summer Lodge Country House Hotel & Restaurant: The number 5 top hotel in the UK
• The Milestone Hotel & Residences: The number 5 top hotel in London
• Ashford Castle: The number 7 top resort in Europe
• The Oyster Box: The number 9 top hotel in Southern Africa
• Bushmans Kloof: The number 15 top hotel in Southern Africa
• The Twelve Apostles Hotel and Spa: The number 16 top hotel in Southern Africa
• Hotel d’Angleterre: The number 12 top hotel in Europe
The Egerton House Hotel, Hotel 41, The Rubens at the Palace and The Montague on the Gardens were all also listed among the best hotels in London.

This exciting news comes as we prepare to open our 19th hotel in the collection… 100 Princes Street in Edinburgh, looking up at the castle. I am delighted to announce that this hotel will open on 4th April 2022, celebrating the rich history of this storied city and the many great Scottish explorers and adventurers who made this historic building their home. Set to breathe new life into one of Edinburgh's most important addresses and inspired by Alexander McQueen, the restoration will look to protect and retain the original heart and soul of 100 Princes Street.

We look forward to sharing more information in due course! Until then, a genuine thank you from all of us in the Red Carnation Hotels family. Your friendship and support truly means a lot.

Events agency Conference Care have announced the launch of a new service – Carbon Consultancy by Conference Care. The consultancy will enable event organisers to accurately measure carbon emissions generated by an event, provide solutions which educate, create behaviour change and deliver carbon reductions. It also offers a portfolio of carbon programmes allowing the remaining footprint to be offset if required, making the event carbon neutral.

Carbon Consultancy launches following over a year of planning and development by the agency, using their own carbon calculator - which has been assessed and validated by independent experts Carbon Footprint Ltd.

The consultancy process involves several stages including gathering initial data from the event organiser and participants, to produce an estimated footprint. Travel data will be included if there is no offset travel programme in place. Analysis of the results will be followed up by a detailed interim report, and a meeting making recommendations which specifically aim to reduce emissions at source. Once the event has taken place, the footprint will be recalculated based on final data provided, and the impact of these changes assessed. The Carbon generated can be offset and certified through a bespoke portfolio of Verified Carbon Standard projects.

Speaking about the launch, Director Chris Peacock said “We’ve been into sustainability for a long time, and Conference Care as a company has been carbon neutral for over ten years. But we wanted to broaden what we can offer to our customers and the industry as a whole, helping to create a more sustainably focused events industry. To me it seemed simple – you can’t improve what you can’t measure, which is why we set out to have the most accurate, in-depth calculator possible. Travel and Events are complex, which means that your measurement tool has to be equally sophisticated. We’ve then developed specific data gathering tools for the event organiser and participants, to collect the most accurate information possible in an easy-to-follow process”

Dan Hill-Morriss of Carbon Footprint Ltd added “Understanding the carbon impact of any event can be a complicated and challenging task.  Conference Care’s new Carbon Consultancy service, including the event footprint calculator tool, will take the pain out of this exercise for their customers and encourage more event organisers to take account of the impact and make a positive contribution to addressing climate change.  With the calculator validated to the NCOS Protocol, DEFRA Reporting Guidelines and the Carbon Footprint Standard, customers can rest assured that the calculations will be as accurate and credible as possible.”

A fully online version of the Carbon Consultancy is also planned for 2022. For more information or to make an enquiry visit

ICE Launches Annual ICE Report 2021

 LONDON – 5th October 2021 - Ensuring the sustainability of events has risen to become the key challenge corporate organisers are looking to tackle between now and 2024, according to this year’s ICE Annual Benchmarking Research Report, sponsored by Cvent. The objective was shared by 77% of the respondents of the annual survey and sat ahead of ‘the ability to deliver hybrid events’ (73%) and ‘educating internal audiences on when live / hybrid formats should be adopted’ (53%). 

 However, the report also underlined concerning issues within the hierarchy of event teams within large businesses, leaving the community looking at its own long-term sustainability, as well as that of the environment and other CSR practices within the industry. 

 The report also underlined the importance of measurement to event organisers in achieving sustainability goals. Most planners reported that their organisations have already established CSR goals, however measurement remains key with close to 40% of respondents reporting its importance. Across the research, organisers prioritised the ‘tracking of C02 emissions’ as a key metric for live events, behind ‘Electricity consumption’, ‘Distance travelled by visitors and organisers’, and ‘Sustainability of catering’.

 In the meantime, and similar to last year, delivering more virtual/hybrid events also remains a key challenge for planners. In the 2020 report, the challenge around virtual/hybrid events centred on increasing the technological competency within the team. Now that teams have more experience delivering these events, challenges have moved to the volume being delivered, as well as optimising the virtual/hybrid experience. 

 A new challenge has also emerged in relation to the hybrid world, that of educating internal contacts on when live/virtual events should be considered. Over half of respondents say this is an issue they are hoping to tackle in the next few years. 

However, as well as the immediate challenges the industry faces, ICE continues to show its concern around a lack of a clear ’home’ for event planners within the organisational structures of large businesses. The report highlighted the issue; 50% of respondents saw the natural place of events within the marketing department, however the remainder were spread across over 15 different company departments.

“We talk a lot about this ‘natural home’ within the ICE community. We do so because we see it as a massive sleeping giant of an issue that, when it wakes up, could be incredibly destructive,” comments Anita Howard, Founder and CEO, ICE. “Event departments need protection through the structure of the company; if they are out on a limb, they can be isolated, whereas, if they are integrated they can add more value across the organisation.”

Felicia Asiedu, Senior Marketing Manager for Cvent Europe, added: “It’s encouraging to see that this year’s research shows that half of planners see the natural place of events within the marketing department. This enhanced partnership has laid the foundation for what we are calling the new event marketing opportunity, which offers event and marketing professionals the potential to collect and review a wider data set across multiple channels that can help support more targeted marketing efforts, thus encouraging richer personalised experiences for prospects and clients. This in turn enables organisations to reach and engage new and larger audiences and missing countless opportunities to drive results. An integrated approach within the organisation means planners and marketers can come together to align strategies and deliver dynamic, engaging event experiences.”

The research also underlined the growing challenges of actually being an event professional, with 14 different skills identified as being important to the role, up from 10 in last year’s report. These included working with stakeholders (31%), multi-tasking (30%) and project management (50%). Converting events to digital (67%) and understanding technology (69%) were both predictably strong new inclusions in the growing #eventprof skill set.

 The ICE Report 2021 was commissioned by ICERESEARCH, conducted by Explori and supported by Cvent, building on the findings from last year’s report and looking to understand how the industry has evolved over the last 12 months. The research included both quantitative (survey based) and qualitative (focus groups) research across over 60 in-house corporate event organizers, with 86% based in the UK, 11% in mainland Europe and the remainder across Asia-Pacific and the Americas.



News archive